Debit, credit, and gift card protection tips
Activate your credit and debit cards as soon as you receive them.
For your security, please activate your card by calling the number on the activation sticker on the letter you received in the mail. You can also activate your credit card by logging into Digital Banking, selecting Accounts > Manage Cards. Then, hover over your card and click “Manage card.” Click “Card Activation” in the pullout menu, and follow the prompts to activate.
Shred or tear up any credit card applications or documents that have your card information.
Then, sign up for estatements to protect yourself from mail theft.
Never respond to emails, texts, or phone calls that request your personal information.
Remember: DuPage Credit Union will never contact you by unsolicited phone call, email, or text and ask for your account number; credit or debit card number; your PIN, CVV/CV2 or expiration date; your Digital Banking User ID; your password; or other sensitive information. If you receive an email asking for any of these, it is most likely a scam. If you’re unsure, do not click on any links or open any attachments. Contact us immediately.
Set up travel notifications
Traveling out of state or abroad? In order to avoid possible interrupted service to your credit and/or debit card(s), let us know about your travels.
Gift Card Scams
Beware of any person claiming to be associated with a business or organization (such as the IRS, Amazon, Apple, etc.) that requests a refund or payment by gift card. Legitimate businesses will not ask you to purchase gift cards or provide gift card numbers as payment or a method of correcting a refund. If you are asked to purchase gift cards, especially in large dollar amounts, hang up and contact us and your local authorities.