How to report a problem with your card


Debit and credit card fraud can happen to anyone at anytime. The good news is with Visa’s Zero Liability Policy, your liability for eligible unauthorized transactions is $0. You’re protected if your Visa credit or debit card is lost, stolen or has unauthorized use, online or offline.

If you detect suspicious or fraudulent activity on your debit or credit card, or if your card has been lost or stolen, please call us immediately.

Debit Card

During business hours: 1-800-323-2611
After business hours: 1-800-472-3272

Credit Card
During business hours: 1-800-323-2611
After business hours: 1-855-341-4650
International: Dial VISA911

To report your credit card lost or stolen, you may also do so online:

  1. Log into Online Banking at
  2. Select your Visa credit card
  3. Click the Manage tab,
  4. Choose Report Lost or Stolen Card, and follow the instructions.

Visa Gift and Prepaid Card
For general help during business hours: 1-800-323-2611
For fraud, lost, or stolen: 1-866-496-6183

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