How to report a problem with your card


Debit and credit card fraud can happen to anyone at anytime. The good news is with Visa’s Zero Liability Policy, your liability for eligible unauthorized transactions is $0. You’re protected if your Visa credit or debit card is lost, stolen or has unauthorized use, online or offline.

If you detect suspicious or fraudulent activity on your debit or credit card, or if your card has been lost or stolen, please call us immediately.

Debit Card

During business hours: 1-800-323-2611
After business hours: 1-866-563-4011

Credit Card
During business hours: 1-800-323-2611
After business hours: 1-800-323-2611
International: 1-800-847-2911

You can also report your debit or credit card lost or stolen in the Card Controls app:

1. From the transaction screen, tap the “Lost or Stolen” icon on the bottom right.
2. Follow the prompts to complete the report.
3. Upon submission, your card will be inactive and a new card will be mailed to you.

Visa Gift and Prepaid Card
For general help during business hours: 1-800-323-2611
For fraud, lost, or stolen: 1-866-496-6183

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