Using a Card After Fraud is Reported - DuPage Credit Union
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DuPage Credit Union contracts with companies not affiliated with DuPage Credit Union to offer their products and services to members. When you purchase a product or service from one of these companies, that company is responsible for protecting your data and its processes and procedures may differ from those of DuPage Credit Union. These companies have sole financial responsibility for their products and services. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

After I've reported fraud on my card, will I still be able to use it?

 

Once you report fraud, we’ll immediately close your card to prevent further unauthorized use. Within 2-3 days, your new card will appear in Digital Banking, and you can instantly add it to Apple Pay® or Google Wallet™ using the mobile app.

A new card will be sent to you within 7-10 business days. If you need your card sooner, please give us a call at 1-800-323-2611.

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