24/7 Fraud Protection

Instant credit card protection without the fuss of signing up.

With Visa® fraud protection programs working behind-the-scenes, your best defense against fraud has never been more simple. Enhanced algorithms help predict fraud in real-time and—in the case of potential suspicious activity—will send you an automated phone call. Factors that may be used to determine fraudulent activity include: sudden changes to passwords, addresses or pins, miles between purchases, and purchases made at stores with a history of fraud.

If you receive an alert, your purchase may be declined to protect you from potential fraudulent activity. But with a quick phone call to Visa® Customer Service your transaction can be validated by a Fraud Analyst and you can continue shopping, or necessary actions will be taken if your account has been compromised.

Visa Customer Service

If you have questions about any purchases, you can call the following numbers and ask for the Falcon Fraud Department.

  • United States: 1-866-518-0213
  • International: 00-1-515-457-2095

Questions? We’re here to help!

If you have additional questions, please contact our Card Services Department at 800-323-2611. Or, if you’re looking for another way to monitor your transactions, you can set up text1 or email transaction alerts.