Victim Assistance

Victim Assistance

When your finances may have been compromised you don’t want to waste any time trying to find out what to do. DuPage Credit Union will assist you quickly and efficiently to evaluate the situation, ease additional concerns and allow you and your finances to return to the status quo.

Personal and Account Information Lost or Stolen

If you find that your personal and/or account information has been lost or stolen, take the following steps to protect yourself from fraud:

  • Contact DuPage Credit Union or other financial institutions or creditors where you have accounts, by phone and in writing, and report the crime. If any of the accounts have been tampered with or new accounts opened fraudulently, they should be closed. Open new accounts if necessary. Check your monthly financial statements for accuracy.
  • Contact the Federal Trade Commission (FTC) Identity Theft Hotline. Complete the ID Theft Affidavit as you may be requested to submit it when contacting businesses to provide proof that you did not create the debt where an account was opened or used in your name. Do not submit the form to the FTC.
  • Contact all credit bureaus and have them place a “fraud alert” on your credit bureau report. Order copies of your credit report to check whether any fraudulent accounts were opened without your knowledge or consent.
  • Contact the Social Security Fraud Hotline
  • Contact your local police department and file a report.
  • Contact TeleCheck check verification system.
    • 800-710-9898
  • Visit your state’s motor vehicles office and advise them of the ID Theft. Secure a new operator’s license and number. You do not have to use your SSN for your driver’s license.
  • Record the names and phone numbers of people with whom you discussed your case and retain all original reports and supporting documents. Keeping accurate and complete records are a big step toward helping you resolve your problem.