After looking at several institutions to refinance an auto loan I discovered the low rates at DuPage Credit Union After talking to customer service and realizing the ease of the process and great rates I decided to go fourth with the process of refinancing. The approval was very quick and the actual signing of the documents took place the next day. I was greeted by D’Andrea King who was in charge of all the paper work for me to sign. She was extremely courteous and knowledgeable and made the process seem effortless. Never dealt with a credit union before but now they will be my choice for any loans moving forward. If there was a sixth star I’d be giving that. I’m very satisfied not only with the product but most certainly about D’Andrea King. Job very well done.
Thanks so much for such a great review, Joseph. We're glad we could make your vehicle financing as quick and effortless as possible, and we'll be sure to let D'Andrea know how much you appreciated her help!
THANK YOU FOR A QUICK EASY PROCESS
My car dealer promised me the world , but then couldn't deliver on the financing. I called DCU, and they were helpful and friendly. I had the no-hassle loan by the end of the day. They are great to work with and I highly recommend you consider financing your next car purchase with DCU!
We're happy to hear that, Busy Teacher. Thanks for such a great review!
So easy to apply, sign and get paperwork done. All done with emails and site deliveries. Michelle was awesome.
Thanks for such a great review, Jim! We're happy that Michelle was able to help you throughout the process and we'll be sure to let her know.
Amazing customer centric service. Thanks alot!
Dupage has been my goto auto loan source for me now. I'm on my third auto loan! They always provide the best rate, terms and fast service for me. I highly recommend you give them a chance!
Simple and easy bike loan refinance. Great rates and good, simple process to follow.
Great experience, quick process, Love it I will recomend it to everyone I know
D'Andrea was extremely professional and courteous. Great customer service. I highly recommend DCU.
Vikas, thank you for such a great review! We love knowing that we were able to help. We'll be sure to pass along your message to D'Andrea.
Working with DuPage Credit Union is always so simple, fast and fair. You stand alone as the best in service.
Brad Campbell did a great helping me.
Dupage Credit Union team is the best. Painless process. It was easy and fast. A special thank to Michelle and Kim that were super helpful and kind. This is my second auto loan with them and I recommend it for everyone.
I was introduced to DuPage Credit Union when applying for a car loan at Gerald Hyundai. While I had not heard of DCU before then I found the process simple and the staff helpful in getting all the necessary approvals and documents completed electronically without trekking into a branch office. They also got me started with a credit card in my name to establish better credit and it has since evolved to be useful for expenses like gas for my kids cars so I can keep track of spend better and have better control over cash flow. At the time of my loan other lenders were not really offering competitive rates, if they would approve me at all. DCU came through.
They also support better mobile app integration and external funds transfer capabilities my other CU does not, which has been a big plus. I do wish that the Credit Card Management was better integrated into the mobile app though. There is little you can do on the mobile app at this time on the credit card account.
2% lower than everyone else. Although the under value older but low mileage cars.
I called in to be approved for a new auto loan. They preapproved me and once I found my car it was a phone call then picked up the check. Quick and easy
Best car loan interest rates!
Easy approval, great rates what more is there to say
I recently took out my 4th vehicle loan with DCU. Every experience was exemplary and smooth! No games, delays or hoop jumping... I received prompt responses to my inquiries and questions. Rates are very competitive and it was easy to complete loan actions on line. My Father recently got a new mortgage too! Thanks DCU!
Over the years I have purchased four cars using not only loans from the DuPage Credit Union because they were the best available; I also took advantage of the pricing offered by being a customer. It was an easy process and has saved me quite a bit of money.
My wife and I are very happy with the rates and customer service. We are now on our 3rd auto loan with DCU.
They got me a really good loan with a low interest rate. I would highly recommend them to my friends !!!
The process was easy and fast. I signed some paperwork and was back on the road with a check in less time than it takes to get a car wash.
Good option when times are tough. I don't know of any other banks that offer this option.
Refinanced my car purchase and got a much better interest rate, easier method of monthly payment, and best of ll dealt with some very nice, friendly people. You should do the same!
We are just finishing up our 5 year car loan from Dupage Credit Union. It was everything you'd want from a loan - a quick loan process, a very low interest rate, and no surprise regular automated payments. This is the first place I would go for my next car loan.
I'm 25 years old and I have used Dupage CU for my entire adult life. I bought my first used car with the help of the Credit Union. They made it fast, easy, and gave me an insanely good interest rate. Very easy to work with and if I need them they are always there to help!
Extremely smooth and hassle free service. I had all my questions answered and am able to monitor my loan easily through the app and there is always a customer service representative available if I have questions or inquiries about my account. Great company!
I got the best rate and term.
I worked with DuPage Credit Union to help me with my auto loan and was able to get a very low rate you just don't see at banks! I loved that they would send occasional "skip a payment" emails in the summer and around holiday time which I utilized a couple times. The service I received at the Wheaton branch was always very good! Nice people and actually make conversation. Would love to workout with DuPage Credit Union again!
DuPage Credit Union had the best car loan rate! Friendly professional staff and easy to work with. Have referred many!
Always have the best rates for Auto Loans.
The customer service and the website has been incredibly great. Customer service has always been very helpful getting me to understand the different payments and what I was doing wrong that was causing delays in my payments in the beginning. The website is very easy to navigate. Best of all, the email communication with different products for me to take advantage of if I get in a bind.
I went through the bank for my auto loan and they made the process easy and simple and clean. I was able to finance the car I wanted and at a reasonable monthly payment. Thank you so much
When looking to purchase my "new to me" car nearly two years ago, I wanted to have the best negotiating position at the dealer. Having this used car loan in place in advance was exactly what I needed. The rate and length of loan were competitive and making payments as been easy using either the online system or dropping by the drive through. Thanks for keeping it simple and straightforward.
I am a retired senior living on social security...I had no credit cards, no credit history. Matt said “Call DuPage CU!” So I did. They worked with me...they made it possible for me to get a used Ford Focus...more than that they made it possible to maintain my independence AND reestablish my credit. I have recommended many others to use you and I know of at least two who have! THANK YOU!!
Used Dupage Credit Union for a loan when purchasing a Used Car. They made everything so easy. The Dealer was impressed with the low interest rate I received.
I had a great experience refinancing my Auto Loan with DuPage Credit Union. It was a very simple, easy and straightforward process and I felt very heard and helped by the customer service team. I appreciate a company that is open, transparent, and attentive to their customers.
This has been the easiest auto loan process that I've done.
We have had multiple Auto loans with Dupage Credit Union. We highly recommend Dupage Credit Union
I have an auto loan at DCU. The rate is fantastic. I attended a seminar on buying a car prior to my purchase, and I found it extremely helpful. I also was able to get prices on the cars I was considering as well as my trade-in which allowed me to get a good price for each.
I have an auto loan at DuPage Credit Union and the rate is fantastic. I attended a car-buying seminar prior to shopping for a car and found it extremely helpful. I had access to pricing on the cars I was considering as well as my trade-in which allowed me to get a good deal on my purchase.
Quick, kind and efficient service. This was the easiest loan I've ever obtained. Would highly recommend!
Purchasing a new vehicle can be stressful, but everyone
at DCU made the loan process
an easy one...many thanks!
looking into the future i'll be buying a new car in a bout a year
DuPage Credit Union provided me a great interest rate and a quick loan approval process! They work with local teachers, which also helped my approval process!
We decided to get a used car loan through Dupage Credit Union and so glad we did! The process was simple, got us a great interest rate on a used car and DuPage Credit Union was very efficient in processing the loan and working with the car dealership. DuPage Credit Union will be our go to for future car loans.
Rates are great. Would like to be able to transfer money from my other bank account to my dupage credit union account so I don't have to write a check.
I had a 5-year auto loan with Dupage Credit Union. Never had a problem. Easy as pie. It's now paid off. I would definitely get another auto loan here!
The process of getting my auto loan was so simple and came with a great rate!
My husband and I have two auto loans with DuPage Credit Union and have found the application easy to complete and quick to process. Their rates are very competitive as well. Also, throughout the year, and especially during the holidays, they offer a skip payment option with only a small processing fee that is donated to a charity. I would definitely use DuPage Credit Union again to finance a future car purchase.
This was my first line of credit, a car loan, and I got a very (comparably) great interest rate on my car! They are always kind on the phones, and are willing to work with you when you are in financially strict situations.
I found the process easy and the person with whom I dealt was exceptional. In addition, the rate I was able to lock in was the best I could find. I appreciate the quality of service and advantages I have with DPCU.
I was so glad to learn of the refinancing special that Dupage Credit Union had recently. I recently refinanced both my auto loans with Dupage Credit Union which will result in big savings on my overall cost for financing the vehicles.
Not only did I get a much lower APR on my auto finance, the process was easy to pre-approved, finalize and I made an appointment to close that same week. The staff at the Naperville location was great and I've already made my first payment. You should always check out DuPage credit union for auto loans instead of the dealerships or big banks. You'll enjoy the customer service more than anything.
I originally had a car note with large bank and decided to switch to DuPage Credit Union. Refinancing with DuPage was made simple and the individual helping me open the account was very helpful and caring!
When I was buying a new car, I contacted DCU and was given information and assistance to apply! I was able to secure a loan and purchased my new car which was fast and easy! The next car I buy, I will definitely get my car loan from DCU!
Banking representative walked me through entire process and got me the best interest rate by far from all other competitors.
The process was simple, quick and so easy; all done through my phone. Making payments couldn't be easier; just one click on my mobile app and I'm done. 🙂
My next auto loan will be with DuPage Credit Union
I went with Dupage credit union for my auto loan because they gave me the lowest APR % even compared to my other credit union I bank with. It’s been such an easy process. I also love that you can make external transfers. Makes it easy to make my payments from other bank accounts.
While I didn't want to have to buy a new car, I needed a new car! DupageCU has been supportive since the beginning when I opened my first account. Not only were they helpful in talking me through my credit score, they offered me a great rate, and allowed me to pay it off early with no fines. They're my first option for all my financial needs.
Unbelievable rates for a used boat purchase, couldn't find this service anywhere else for a term less than 10 years! Thank you DuPage credit union!!
We are on our third vehicle loan with Dupage Credit Union and have never had any problems. We have also recommended DCU to many of our friends. Thank you for your courteous, efficient service.
My credit score is not perfect but I have always made my payments on time. After talking to a DuPage Credit Union banker, I was able to switch from a high rate Capital One auto loan. This move not only reduced my monthly payments by $200, it also took off an entire year of payments!!!! The entire staff is truly professional and I am always treated like a human being when I go there. Keep up the great work!
The customer service representatives are very helpful and understanding about late payments. They are willing to work with you to help you make a payment. I’m very happy with DuPage credit union!
Started banking with Dupage Credit Union and was accepted for a loan within the first week, super great service, and everyone was super helpful and informative.
Was able to lower my interest rate with Dupage Credit Union. The process was very simple and I’m excited I’ll be saving a lot of money over time.
Quick and easy online motorcycle loan process. Applied online, approved within hours. Since I am a member already was able to e sign and also had DuPage Credit Union mail the dealership the check so I didn’t even have to go in and pick it up.
I love the way they took my husband motorcycle loan, refinanced it with a smaller interest rate therefore causing us to have a smaller payment from which we were paying . Thank you Dupage!
I recommend DuPage to anyone looking for better interest rates on their vehicles.
No hassle. Getting an auto loan was fast and easy. Quick to pay on app and competitive rates.
After receiving a high interest rate through GM financial to qualify for all the rebates for my new car, I turned to DuPage Credit Union to refinance. The process was super quick and easy and I was able to lock in a low interest rate.
The loan is very easy to set up payments and a simple website is easy to navigate!
Best rate I could find for a used car by far. Really great to work with, answering questions and getting it set up quickly.
They made the whole car buying experience the easiest I have ever experienced, from the loan process to the helpful tools on the car buy process as well.
We just secured our second auto loan with DPCU. The interest rates are great, and auto-pay is very easy.
I purchased a new vehicle in November 2017. I had initially financed through the dealership. However, after my first payment I inquired about refinancing through DuPage Credit Union. I was impressed at how simple the entire process was. It was my first time going through this process and I was extremely confident and comfortable that I was doing the correct thing for my future. DuPage Credit Union offers the best auto loan rates. I have referred many people to your bank!
I love working with DuPage Credit Union for my auto loans. The entire team is extremely helpful and transparent during the process. They are also extremely fast, efficient and thorough! Working with the group eliminates the complexity and process of securing financing for your vehicles whether it is a new or used purchase!
I refinance my vehicle. I met with a loan specialist. I initially wanted to get a loan to pay off a credit card. The specialist informed me of other services available, which allowed me to refinance my car and have extra money monthly. This was extremely helpful and beneficial for me and my family!
Went to several banks to find an auto loan and no bank came close to the rate I was able to get at DuPage Credit Union! I'll be using them many more times in the future.
DCU offered me a great interest rate on my car loan. Recently, I mistakenly underpaid my monthly payment. I had been preparing for a vacation and wrote out the check in haste. Corrie from DCU called me to notify me about my check error. She offered to transfer the small underpayment from one of my DCU accounts. I appreciated her phone call so that my payment would reflect the correct amount due. Corrie has also assisted me with opening my DCU accounts. She provides outstanding service in addition to her friendly personality! Thanks again, Corrie!
The loan agent was very helpful. I don't think that I spent more than 20 minutes at the branch and I walked out with a check for a used car. Very convenient.
We have had three auto loans through DuPage Credit Union and the process could not have been easier or gone more smoothly. From applying online through finalizing the paperwork, it was stress free!
Great and efficient service and good rates.
I have recently got into my first car loan. I believe I am blessed to have it done through DCU as the process (including setting my autopay) was so smooth.
So far so good!!! Great customer service.
DuPage Credit Union made buying a car for my son a very positive experience. I am extremely happy with how quickly I was able to obtain a loan and when I went to the dealer they stated that they work with DuPage Credit Union all the time. I was in and out of the dealership within an hour! And the electronic loan documents was so easy to use. I will never look elsewhere for a loan. I am so happy to be a member.
I shopped around extensively for the best rate on a new car loan and Dupage Credit Union had by far the best rate. The customer service is also top notch. Dan was a pleasure to work with and very attentive to my needs. I would recommend Dupage Credit Union to anyone and everyone.
Moved my auto loan from CarMax to DuPage Credit Union. The entire process was so easy and it is simple to set up monthly payments so I don't forget! Rates are crazy low!!
Dupage credit union was so fast and so friendly dealing with my auto loan so i could be able to buy my car and get on the road fast, easy low payments at a very low interest rate. awesome stuff
amazing people, sorted my stuff out so fast so such a low interest rate, they did it fast and easy so i was able to get on the road. would recommend to anyone trying to buy a car!
Dupage credit union had the best interest rate while i was trying to refinance my vehicle. The person at the Naperville location was great. He shared lot of other information with me and provided a very nice and fair environment for easy conversation. I will highly recommend everyone to try their services
This was the quickest and easiest auto loan I have ever applied for. Everything was concluded in a matter of hours and even while I was out of town.
DuPage Credit Union has always offered extremely competitive rates for auto loans and quick responsive service.
I have always had good experiences with Customer Service here. My husbands car died two weeks before our wedding and we had to buy a new one. We bought a car at CarMax but switched our financing to DuPage. We were trying to figure out how to pick up the check and take it over in all the pre-wedding chaos, and the person helping us offered to take the check over to CarMax for us! It was a huge help, and also perfectly in line with every other customer service experience I have had with this bank.
DuPage Credit Union helped me get a great deal on a new car. First, they taught me valuable negotiating skills at a free seminar. Then I got a very low interest loan, pre-approved. With this in hand I avoided a lot of financial pressure at the dealership. I got the car I wanted at the price I wanted!
Had a bad experience at a dealership that led us to not purchase the car we already had a loan for, DPCU helped us cancel that loan and get a new loan for the car that we found at another dealership seamlessly and without additional fees. Thanks for the great customer service.
The process is so easy, just get approved and go shopping!
DCU has the best interest rate for my auto loan. The company they used to verify vehicle insurance was a pain though.
I've financed my last 5 vehicles through DuPage Credit Union. While their rates are always competitive, the main reason I keep coming back is the exceptional customer service. They are quick and thorough in their replies and always resolve any issues promptly. Securing auto loans through DuPage Credit Union is always a positive experience. Can't recommend them enough!
I was really scared going in and applying but DupageCredit union has been so nice and made everything so painless. Made me a proud owner of a new car!
Excellent customer service! All questions answered efficiently and promptly! Friendly staff!
We have had several auto loans with DCU over the years. They have always been very competitive with interest rates and the loan officers have been easy to contact and very helpful.
I saved a ton of money and lowered my car payment by using DuPage Credit Union! So fast and easy to deal with!
Dan helped me get set up with an account and he made the process super quick and easy! I was dreading going in but he was extremely helpful!
I have owned five different new cars in my 30-plus years as a driver. The first four times I obtained an auto loan through the car dealer and paid too much (looking back). For my fifth current car (a Volkswagon Jetta), I obtained an auto loan through DuPage Credit Union at 1.9 percent, which was the best rate that I have ever received. I also attended a car buying seminar at DuPage Credit Union that provided me with great tips to help me find a good car and handle the salesman. As a woman shopping alone for a car, I no longer felt intimidated or over my head. It felt great looking at cars knowing exactly how much I could spend and that DuPage Credit Union had my back with a good car loan. I had a set amount taken out of every paycheck and easily paid off the loan in four years. Every day that I drove to work I would say "Thank you" as I passed the DuPage Credit Union building on Ogden Avenue in Downers Grove. I enjoy driving my Volkswagon Jetta and plan to keep it as long as possible. But if I ever need another auto loan, I will turn to DuPage Credit Union and its staff. I recommend them to any of my friends who tell me they need to buy a car.
When I needed to switch the financing on a car I was getting, Dupage was able to help me quickly and efficiently! They even dropped the check off at the dealer for me and took care of the whole process. It made my first official car purchase a breeze.
Very content with service. App makes everything so much easier!
I have had two auto loans and refinanced a vehicle through DupageCu. I could not speak more highly of the simplicity and ease. Additionally, I moved out of the state several years ago and still turn to them for all my needs. With all of their co-op facilities in every state it has never been an issue and I continue to feel like a valued member. Thanks!
I was able to get 2 low interest car loans through DuPage which allowed me to save $25 a month on one car and cut 6 months off of payments on the other car-my monthly payment only went up $6.
DuPage is always running amazing low interest rates on lots of different types of loans. Love it!!
Worked with me through the entire process and was an overall great experience
This credit union has one of the best/lowest fiance rates around. Super easy to pay off, great customer service.
I have had my car loan with DuPage Cr Union for 2 yrs now. I have been very pleased with this product from the start. Great customer too!!
I needed an auto loan for a private party purchase and was able to fill out the paperwork and secure a loan in no time. They even set me up with online banking and made sure I knew how to easily make online payments before I left the office. Such a great experience!
The overall process to get an auto loan was great and I got the lowest rates available!
My auto loan through DCU was simple and had a great APR. Would both recommend to anyone looking for a loan and am highly likely to turn to DCU the next time I need an auto loan. Thank you!
Employees so helpful with setting up and helping manage my first auto loan
I got an auto loan through DuPage Credit Union. It was my first time working with the credit union and they made it so easy and understandable. I went to the Wheaton office and think I worked with Robyn? She was delightful. She fully explained the website, app, interest rates, how to set up my payments. She made my life exceedingly easy and I’m very appreciative.
DuPage Credit Union is GREAT with used car auto loans. Our car was paid off & we needed cash. DuPage Credit Union financed our car & we received the cash we needed. The process was easy & approval was quick. We have used them for 2 auto loans, couldn't be easier. The representatives we dealt with were very knowledgeable & helpful.
Best auto loan rates around!
I got my very first car loan from DuPage CU and I’m so happy I chose you over my local bank or car dealer. The staff was so helpful and friendly, answering all my questions. The rates are lower than anywhere else. And it’s all local so it helps the local economy. Great choice!!
A credit union is the way to bank; especially if it’s DuPage CU; they’re outstanding.
I needed a car loan and the team at DuPage CU helped my all along the way from start to finish. It was super fast and so easy. We did the entire process online.
The customer service is, and always has been top notch and I appreciate the level of service I get whether visiting the branch or doing business online. You can’t beat their customer service.
They also have a great app for digital banking and it works great! I live in NC and their tech advancements make it easy for me to bank from so far away.
I used dupage credit union for my loan when i purchased my truck. The processwas very simple and everyone was very helpful. I would reccomend dupage credit union to anyone looking to finance a vehicle
Applying for the auto loan in person was flawless and easy. All questions answered. Skip a month was helpful occasionally especially when you travel sometimes you can skip that month.
Very quick & easy to apply for an auto loan. The representatives were very knowledgeable & helpful. They made the transaction very smooth for us.
Prequalifying for the auto loan was trivial, and the rate was a lot lower than I would have gotten from CarMax. It's convenient to have the auto loan with my bank, so I can pay it as a transfer from one subaccount to another. The only thing that would have made it more painless would be if I could have gotten a sight draft, but perhaps those aren't used any longer.
Made the application process simple and were available to answer any questions I had in a timely manner.
DCU had very competitive rates, which enabled me to save a lot on my monthly payments. Plus, everything was done over the phone and via email, which was super helpful with little children at home!
I’ve been a member with DCU for more than a decade and have had several auto loans with them. They’re by far the best interest rates and I recommend them all the time!!
DuPage Credit Union made it so easy to get approved for an auto loan. Friendly knowledgeable staff and a quick decision. I would highly recommend DCU for your next new car.
My credit was not the greatest at the time and the credit union took a chance on me and gave me a loan.
naperville branch, and i cant stress enough how much this employee has gone out of her way with my unexpected drop ins due to my work schedule. Professional, personable, and pleasant every time despite my surprise drop ins, i hope DCU takes great care of her bc she takes care of the customers!
me with the purchase of my truck. Ms King was very cordial and professional. I would highly recommend them.
incredible! And a GREAT RATE to boot!!!
doing any kind of business. You have us as customers as along as she is around. Very pleased.
questions. Jason made the over all process incredibly easy. Looking forward to continuing doing business with DCU.
was able to get a decision on my refinance request in under 24 hours, and sign all of my documents shortly after. I am super impressed with the diligence that the loans team displays!
My loan was approved and a check was issued in threes days
The paperwork was very streamlined
outstanding loan service that was provided.
Kudos to Michelle and any of DCU's staff support.
needed this newest car loan I called Dupage and everyting went so fast. The whole process was seamless and pleasant. The loan officier that we meet with on a Saturday morning very nice and efficient.
loan. I accomplished the entire signing of the loan in the hour I was there, including having to get paperwork from the auto dealer. They were very pleasant and expedient, especially considering I didn't have an appointment. VERY PLEASED.
very much appreciated; what technology today allows you to do in such a short time is unbelievable.
Thank you, Jason for all your help!
smooth as the first two. We are always so pleased by the outstanding professionalism, courtesy, and clear communication of everyone we come in contact with, as well as their ability to get our loans processed quickly and efficiently. Thank you Dupage CU for being there for us!
glad I could now have my new car also there. great service!
I so appreciate the help I received and the great rate for my auto loan! The process could not have been easier and the Candace and the rest of the team were outstanding.
It was a very smooth process. Sydney who we met with to sign the paperwork was extremely helpful and very professional.
WOW! That pretty much sums it up. Corrie was a delight to work with. I went from inquiring to having a loan proccesed in 24 hrs. I will be recommending Dupage CU
to anyone that will listen!! Thank you so much!
The process was simple and straightforward. All parties involved were great to work with.
A quick and painless process, wonderful staff as well. Thanks to Karen Wiley for taking care of everything.
Great experience. The loan process was fast and efficient and went off without a hitch. Your rates are great and your employees are even better.
My experience dealing with Sophia (my loan processor) and DuPage Credit Union was exceptional. Sophia was always on top of all documentation and statuses and kept me informed on next steps while offering options to make my work easy. I have been dealing with DuPage Credit Union now for 10+ years and they are the only financial institution I want to do business with. And it sure doesnt hurt that they always have the best rates... 😉
This is a great financial institution to be doing business with. The folks are friendly and knowledgeable and very quick in completing the paperwork - this is what they do best.
I have been a member of the DuPage Credit Union for over 20 years and they have always been amazing to work with when you need a loan. The people are so friendly (Sophia helped me with my auto loan and she was so nice and patient with all my questions) and the process is so fast. I don’t even live in Illinois any longer but remain loyal to the best place, I think, to do your banking/loan business.
I love working with the Credit Union. Everything goes quick and easy. Everyone is friendly and so easy to work with. I have been with the Credit Union for over 25 years and would never consider doing business anywhere else.
Excellent service by Brad Campbell out of the Wheaton office. Reviewed the documents and provided feedback to all my questions. Will definitely use you folks again in the future
Very efficient and friendly. Great rate and conveniently set up.
Very easy, fast service.
Quickest easiest and most friendly loan process I have ever had!
.I applied on line "to get the ball rolling" and 5 minutes later I was approved! Every step was seamless and if we ever need another loan, Dupage Credit Union will be the first (and probably last) stop.
I've been a member for many years and have used DCU for various loans. Over the years I continue to receive excellent personal service. My questions are always answered quickly and with complete understanding. DCU is the first place I go for my banking needs. They've never let me down.
We completed the online application for an auto loan late in the evening and had an answer bright and early the next morning. Everyone we dealt with in connection with our new car loan was super helpful and very knowledgeable. We always recommend Dupage Credit Union to our friends. Thanks for the great service!
Robyn did an outstanding job taking care of our auto loan...but she didn’t stop there! She did a full review for us and upgraded our other services to make sure we were maximizing everything possible. She made it super easy and did a great job job across the board. Thanks for all your help!
Sophia out of the Wheaton office made my experience a breeze. So thankful for her assistance and kindess!!
I called early in the day and asked about the loan, was directed to the on-line application. I filled it out and got a call a couple hours later with a few questions and an approval right away. The rep answered all my questions. I picked out a car, negotiated the deal with a pre-approval for the loan amount in my hand. Visited the Naperville Branch and worked with Dan to finalize the loan....which only took a few minutes. The process was very easy and Dan made it a pleasure to work with the credit union.
We've used them to finance 3 vehicles 2 cars and a motorcycle. These guys are the best! Rates are always the lowest, application/approval process is seamless and no prepayment penalties. They also offer some pretty great warranty protection plans that are definitely worth checking out!
Sophia & Michelle made this an enjoyable & easy experience. Nobody looks forward to dealing with lenders, but if they were all like this the world would be a better place! Thank you so much
I was very happy with all the staff at especially with Robyn Paslay. I would recommend your bank to my friends.
Could not have been better, convenient, efficient, timely, and professional.
This was a great experience in setting up a car loan with the Wheaton branch of Dupage Credit Union. Everyone involved was very professional and so helpful. I spoke with Michelle over the phone and then we worked with Josh Burkhart who explained the car loan thoroughly and were so pleased with our experience. A 5 Star Review. Thank you again.
Great experience in dealing with a loan through Dupage Credit Union. Everyone was very professional and so helpful in explaining everything. We worked with Josh Burkhart at the Wheaton branch and couldn't be happier. Thank you for the good service.
Thank you Candice for streamlining our auto loan process! You made our automobile shopping experience really enjoyable - avoiding the F&I office at the dealership is always a BONUS!
I had closed my account due to the extended proximity to a new job, but Corrie had contacted me about a recent loan application and swiftly signed me back up - with a new loan to boot! All paperwork was handled electronically which was a plus now that I was over 60miles away. Corrie’s professionalism, attention to detail, quick response time and forward thinking eliminated any guesswork, allowing me to make the easy decisions needed to get back up and running with my favorite Credit Union!!
Just a mention, to thank the DuPage Credit Union staff at the Wheaton branch .
Another great experience in Wheaton from the entire staff, from greeting me to setting up an auto loan.
Sidney Fowler took the time to explain the loan process and offer suggestions
for my son to secure his first automobile loan. Sidney always is friendly and
knowledgeable about products available. She was able to make suggestions
how my son could earn more interest , and use more of the Credit Union products and services.
I have been a member for 30 years, and the great experience and treatment is why everyone should bank here!!
Sidney was extremely helpful in getting me set up for my first ever auto loan. She explained all of the steps in depth and was able to accommodate me at very short notice multiple times. Every step of the process was handled professionally and quickly. Thank you to Sidney for her amazing hospitality and guiding me through the loan process.
Corrie was very patient and helpful throughout the process of refinancing our vehicle. She was able to get us a much lower interest rate than what we were paying. Thanks for everything!
We had a wonderful experience with Kelly. She was so helpful, friendly and very informative. She made you feel like family right away. I highly recommend her to help you with whatever you need. Thank you for all you have done for Bruce and I.
The tellers were also very friendly. This was the first time we had been into a DuPage Credit Union.
I cannot thank Corrie enough for her seamless refi and assistance in getting everything done so fast. She was pleasant to talk with, answered all of my questions, and anticipated questions I didn't know I had! Thank you so much.
Karen helped us obtain a car loan. She went above and beyond to get both the loan and check for the car quickly. Karen explained the loan process clearly and was friendly, knowledgeable, and helpful. She was a delight to work with!
Everyone, especially Samantha Little, was amazing. You all made saving money an even better experience. A++
DuPage Credit Union helped clean up our credit reports through its thorough vetting process for our home refinance loan. We got the lowest rate with no penalty for early payoff, and easy automatic checking withdrawal. We’ve made extra payments to pay down the 10-year loan and will chop several years off the original payoff date.
We have had five cars financed through DPCU. We are looking to make this car #6 because our oldest is now able to drive. Through the years (Even before kids), DPCU has always had exceptional rates and service. Thanks DPCU! Brendan Gaughan
Third auto loan with DCU, extremely quick turnaround
Excellent experience. Second car loan with the credit union. The staff is friendly and knowledgeable. Fast same day approval. Great rate. Highly recommended.
Fantastic and easy experience. Best rates on the market. No hidden fees (NONE!). What more is necessary to say?
Such a great customer experience. I could have received my loan from some online lender but decided to give my credit union a call. Everyone was great and friendly - Robyn was amazing when we went to sign the papers and we are so grateful for everything.
Candice and Christina were wonderful and professional in helping us obtain an auto loan. We had such a great experience, we applied for a home refinance loan! We would use DuPage CU again in a heartbeat!
What a great experience.... It seems like customer service is a lost art form nowadays and I have been very frustrated with a variety of service providers... Well, that is NOT the case with DuPage Credit Union! I just bought a new car and have gotten my third vehicle loan with them. Third time wasn't the charm... all three times were a charm!
I can't thank Sophia, Jacqui, Jason and of course Corrie who brought the loan closing across the finish line. All of you made me feel very special and a valued customer.
My car buying experience was absolutely a pleasure and seamless. I would recommend this process of getting your loan in place and then purchasing the car. I bought my car through Enterprise They partner with DuPage Credit Union so the whole experience was easy.. I will never buy another car another way... I highly recommend!
Thanks for the great experience. Everything was ready when I arrived and it went smoothly. My questions were answered and I would recommend others to secure loans from dupage credit union.
Loved working with everyone at Dupage Credit Union! Made applying for a car loan easy and seamless.
Sophia and the loan group are great. They always make the loan process fast and efficient. Loan documents are signed via docu-sign so there is no need to take the time to come into the branch. I've been with DuPage CU for close to 10 years and I have never found lower auto loan rates anywhere else.
Thank you for all the help! Kim gave me all the information I needed when I started my car shopping and gaining a loan outside the dealership. I felt fully informed and confident walking out after our meeting. D'Andrea made the whole process easy and seamless. She was able to complete my application in a timely manner and follow through with all the same information I was given in my first meeting. I am happy I went to Dupage Credit Union
We've been banking with DuPage Credit Union for almost 20 years. The service and rates are unbeatable! They make the process efficient and professional every time. I have never had a bad experience with them. This is our 5th loan with them.
I couldn't have asked for a better experience when applying for my loan and creating a membership at the credit union. Jason Thomas was outstanding in getting me pre-qualified (even on a late Friday afternoon!). Leah & Karen were also fantastic! Thanks for such an awesome experience.
You guys are awesome. You beat CarMax by 3% lower than their offer!!
Thanks you for doing, as usual, a awesome job.
Michelle and Sophia went above and beyond in helping us to secure our auto loan in a timely manner. It's this type of top notch customer service that keeps us coming back! Thank you ladies for all of your hard work, on a Saturday, which I'm sure extended beyond your work day.
I am contacting you to compliment your extraordinary customer service. I am overwhelmed with gratitude whenever my husband or I have dealt with any of your employees. We rarely see this kind of care in any business any more. However, you should receive credit for the unbelievable hiring practices you must incorporate to get the best in the business. We have been members for over 20 years and could not be happier with your bank.
Recently, we have dealt with Myoshi Mohammed and Michelle from vehicle loans. They were kind and efficient with all of our interactions. We really appreciate their time and efforts during a difficult time. These are just two examples of the many Dupage Credit Union employees that deserve praise for a job well done.
Jen and Mark D
Was great to deal with you guys !!!, top notch !!!, everyone worked together!!!!
Our experience with dupage credit union is always excellent and has been from the very start. We love the great financial resources, excellent rates and the friendly and helpful professional staff! We are so glad to be a member of dupage credit union and recommend to all!
Easy, honest and wonderful experience!
We really appreciate going to Dan Sheean every time we get a loan. He is always competent, pleasant, knowledgeable, and extremely helpful. As always, the credit union gives us the best rate of interest and helps us get a loan quickly and efficiently, with complete honesty. Thank you!
I applied for a car loan. I dealt with many representatives and found all staff to be knowledgeable and happy to work with me. My rate was exemplary as well. Thanks for great service..
We applied for car loan and it was approved within few hours! The representatives were very helpful. Everything was done within an hour.
Since I've never purchased a vehicle on my own before, I wasnt sure what to expect. Working with the team at DPCU to refinance my new Equinox and save me a boat-load of interest was seamless and painless
The entire process was handled efficiently and, even though I am nearly 900 miles away, everything was done in about 5 minutes. I'm pleased to say that I've been a member of DPCU for nearly 35 years and am so glad of it.
Customer service through the car loan process was outstanding! And the rate I received was half what the dealer was offering. DuPage Credit Union has a great team which makes it a pleasure to be a member. Thanks!
I applied for a loan to refinance my car loan. It was easy and quick. It took less then 3 minutes to sign the papers and have the money deposited into my account! Humberto made the process seamless and took care of everything for me!
I just completed my first car loan with DuPage Credit Union. I actually bought a new Volkswagon and would have had to forego $1000 savings in order to access VW's advantaged interest rate. So I accepted the $1000 savings, and financed my new car at a very competitive interest rate with DuPage Credit Union. The auto loan team that I interacted with were fantastic and the loan was approved and executed very quickly.
Dan S at the Naperville location was terrific! He made the entire car loan process simple and was a pleasure to work with. I would highly recommend Dan and Dupage Credit Union for all your banking or loan needs.
I've always been happy, pleased, and confident in dealing with DuPage. They have always bent over backwards for my behalf and have the customer's interest in mind. I trust them wholeheartedly.
The whole process for a new car loan was painless and accommodating. The rate was unbeaten even by the dealership. Thank you DuPage credit union.
What a seamless experience. Thank you for your professional and timely meeting.
I worked with Candice Black on an auto loan and she was amazing. Very professional, customer service was spectacular and so timely! She made it very easy for someone who it busy with not a lot of extra time. Thank you Dupage Credit Union!
Very easy process for auto loan, prompt follow up from Sophia. Sophia answered all my questions and very helpful. Branch manager D'Andrea was very pleasing and took care of my paper work. Informative, easy process and would recommend everyone.
The process was simple, fast and efficient. Especially since I'm a F&I Manager for a major new car dealer
My experience was amazing. Easy and quick process, I got an awesome rate. I have already started telling my friends and family all about the great benefits from credit unions. Thanks!
Great Customer Service. Really felt well taken care of. Loan officer Kim was great!
Excellent customer service from Jason Thomas. The process was easy and if I couldn’t reach Jason he would always return my calls promptly. Also the best rates around. Pleasure doing business there.
I have been a member since 1989. I can bank anywhere but choose to use DuPage credit union.The service is always friendly , professional, and efficient. The customer service I received should be used for training some of the bigger institutions I have dealt with.I recently went to the Wheaton branch.
Ms. Fowler, at the branch is always friendly upbeat,and good at her job! I went in for an auto loan and she made suggestions and helped me decide on a product. She is always nice to see and helpful. Also a shout out to the staff, everyone greeted and acknowledged me!
When I contacted James to complement her and the branch , he was also a true proffessional.He is in charge of training,and takes it seriously.
Good job staff! In a world with dwindling service and low bars for customer satisfaction , you guys get it done right.I will continue to highly recommend OUR credit union. Thanks Again!
Best.Experience.Ever. From start to finish, the process was efficient, professional and client-oriented. I have already recommended you to friends and colleagues. Thank you for a GREAT experience. My expectations for customer service are high and you exceeded them. Oh, did I mention that your auto loan rates are the BEST around?
Applied one night; approved next morning. Amount was more than I requested; approved new amount same day. Great interest rate and quick and easy process. I financed a car before and did it again. The best way to go!
Very easy and MUCH better than the dealer. Only way to go - the service is amazing and very friendly too. 10 Stars!
Sophia was my main contact and she was wonderful! Vicky took my information for my auto loan application and was very helpful to me! Picking up my check was quick and easy thanks to D’ Andrea! The entire process was simple and enjoyable with such friendly and accommodating people to help me!
Wonderful service by Samantha on setting up my loan. Excellent overall experience. Thanks
This is the nicest financial institution!
I was amazed how quick and easy the process was to apply for a vehicle loan with DPCU! Everyone, especially Michelle and Sophia with whom I worked, was friendly, helpful, and informative. The rates are far superior to other lenders. It was a surprisingly pleasurable experience. I highly recommend working with DPCU!
Sophia took care of me it was so perfect and painless I almost forgot I now have a car payment .
Great experience. Fast, friendly, efficient. Left the branch office with a check in hand for the auto purchase in about 30 minutes.
It was simple, easy, and faster than expected. Thank you for a nice experience. It was great doing business with you as usual.
I am totally Happy with my vehicle loan experience!! It was seamless, easy and fast from the get go. Polite, Respectful and Punctual people.
I had problems to get approved with banks due to my really new credit history. The people from DuPage Credit Union helped me and I became a member and got approved very fast and with a very good rate. Close the deal within 1 or 2 days with minimal paperwork. The people was great and helped me a lot. Thanks everyone. I highly recommend DuPage Credit Union.
Completed a loan application on line. Closed less than 24 hours later. Became a member and closed on the loan in 30 minutes. Got a fantastic rate that was 2 points lower than anywhere else. Everyone I spoke to was very friendly and helpful. DuPage Credit Union gets my highest recommendation. Thanks Samantha!
DuPage Credit Uniom was great to work with. Minimal papeerwork, prompt turnaround times, and great rates. I am recommending them toi my friends.
Such as easy process from pre-approval to signing docs at the bank. Thank you for all the help and making it stress free.
I wanted to refinance my car loan after a terrible experience with Kia Finance...who I would never recommend to anyone. I did my research online and discovered DuPage Credit Union had the best rates....half the rate of PNC Bank, who is my bank for many years. My experience here was fast and simple. I am relieved to have found them. I would recommend DuPage Credit Union to anyone. Thank you for helping me make the switch on my car loan.
Great rates and excellent service. I always come back to DuPage Credit Union.
We had a great experience getting a car loan with DuPage Credit Union. Lindsay and Michelle on the phone, plus Brad at the Wheaton location, were so accommodating and have the customer in mind first. The process was painless and very straightforward--it only took 2 days from the time I applied until we had our car. I wish we had done our mortgage with them! Thank you!!
Excellent process for refinancing my car loan. Christina Gearld's was helpful and thorough.
awesome loan app process.
Thank you so MUCH for all of your help, and being patient and clear with my wife and I. We are picking up our new vehicle soon. Extremely satisfied with all your Service, thanks Samantha and Michelle.
The best banking experience I have ever had! Everyone involved was professional and thorough in explanation of the loan and made me feel like an important customer. I will be doing more business there. Thank you again!
Best place to get ANY loans.
My experience with DuPage CU has been awsome !!People are cordial, patient and always willing to help. The manager went extra mile and helped to expedite sending check by mail to my honda dealer so that they get money on time...appreciate all for your help...
Thanks so much! Not our first time financing a new vehicle through the Dupage Credit Union, and won't be our last. We will continue to come back based on the stellar service and the great rate we received. The process was quick, smooth, and painless.
I can see it has been said before but I will say it again, what is not to love? They have great rates, service, and are quick to get you set up with your new auto loan. Jason was very helpful and always kept me up-to-date on the loan progress. I was recommended by a friend to use them and I am thankful I was! I would certainly recommend them to another!
What’s not to love - great rates, simple fast and efficient process! Would highly recommend for any financing needs!
We are very happy with our auto loan with DCU! Brad was so helpful and knowledgeable. We are very grateful for his expertise and for the best rates for our vehicle purchase. We will be working with Dupage Credit Union more in the future, for sure!
This is my second vehicle loan through DuPage Credit Union and I won’t go anywhere else. The dealership tried giving me the go around but Josh and Michelle were more than helpful and willing to make my experience easier. Thank you for your patience and handling my situation with ease.
DuPage Credit Union is far and away the only financial place for us.
We recently purchased a new to us vehicle. After searching for many months, we finally test drove a car we liked enough to purchase. Obviously, the dealer tried very hard to provide us with financing. Having previous experience with DCU (not just auto loans) but all around great value and customer service, we politely declined the dealer financing. That evening at 10:00 pm, I filled out the auto loan online and got an instant approval and a call from DCU the next morning to assist with the purchase of our vehicle.
Sophia and Michelle along with the DCU loan team answered all our questions and even helped make sure we were paying a fair price for the car.
We have been DCU members since 1993 and live 200 miles away from the nearest branch office, but that can't stop us from being DCU members for life.
Thank you! Debbie and Tom LaPlante
I've been a member at Dupage Credit Union for several years and each time I applied for a loan: personal, auto, or motorcycle, they made the experience easy and enjoyable. There were never any surprises, they arw very honest and straightforward. In June of 2018, I finance another motorcycle and D'andrea King was very professional and did a fantastic job of explaining everything to me. Thanks Ms. King!!!!
What a great experience with the DuPage Credit Union Loan Team. Such an easy process and the team-members were so helpful.
Thank you DuPage Credit Union for making the purchase of our vehicle an effortless process! Great rates, great people, great experience!
From someone in the auto business I can tell you it was an absolute pleasure.
From one phone call to literally minutes Dupage Credit Union was able to complete all my transactions.
Special thanks to Karen Wiley for you kindness and professionalism.
I was very impressed with the loanpersons knowledge and kindness. As previous members we did a small amount of business with DCU. Our loan process went smoothly and quickly. We plan to transfer more of our business to DCU.
Thank You very much!!!
Not only do they have better rates- its always a GREAT experience working with them. The processes are hassle free and smooth. Everyone I have interacted with (over the years for multiple loans) have been helpful, polite and quite efficient!
So happy I went with DuPage Credit Union for my loan rather than the auto dealership. The service and ease was well worth it! Sydney, the Branch Manager, was so accommodating and kind. A great experience!
Excellent customer service and great rates for used autos!
Come to Du Page Credit union before you go anywhere with your financial needs.best customer service quick and easy.Thank you.
Recently a colleague recommended DuPage Credit Union for auto loan. I shopped around & found that auto loan rates were best at Dupage Credit Union. Very easy to apply and we got approval quickly. Everything went flawless.
Don't be pressured by the often pesky auto dealer finance managers sitting in their tower of power to overpay for financing your new/used car/motorcycle. We have financed several vehicles through DPCU and everyone we work with is always stellar. Not only are the financing rates fair they also provide exceptional extended warranty pricing. Who doesn't want to save money and get to work with really nice people. Shout out to
Jason Thomas for making our loan process easy and suprisingly enjoyable. We always recommend DuPage CU!
We feel that we can always go to the Credit Union for our financial needs. Our recent car loan was no exception. They expediated our application and were very friendly and accommodating.
The loan officer Ms Latiesha and the closing agent Josh where very professiol , and really went out of there way , to make sure everything went smooth I emailed them both personally and thanked them for getting me done and out very fast I will do more business in the future with DuPage Credit Union .
Jason Thomas was awesome to work with on my car loan. He answered many questions knowledgeably and patiently. It was an easy transaction. He was available by phone every time I called and was able to get my closing scheduled last minute on a Saturday. Thanks so much, Jason!
From start to finish, this was an amazing process. I felt so supported and Corrie did an amazing job at making me feel comfortable and informed along the way. She was so prompt and friendly. She offered great advice, suggestions and was completely in our corner. We got a great rate, AMAZING service and we couldn't be happier with the timeliness of the process. Great job Dupage Credit Union for exceeding expectations on all fronts and for hiring great folks like Corrie to be on the front lines. We will certainly be suggesting you guys to friends! Thank you!
The overall process from the very start to the last detail could not be any easier. Thank you for helping us out...and a great, low rate too!
Thanks to Corrie, Vickie and Dan for a stress free process of purchasing a new car.
I've been a member of the Credit Union for many years and the customer service has always been great. Glad to be a member!
Thank you so much, to Jason, Sam, and Karen for your capable and friendly assistance in arranging the financing of our new car. You got the job done quickly and efficiently, making it so easy for us , We are proud to be members of such a class operation.
Best kept secret out there. I am new to the credit union and became a new member with my car loan due to the great rates and service here. Natalie helped me through the application process and was so communicative and the follow through was amazing and Dan completed my process in your Naperville location. He made the sign up quick and easy. I have never been treated better and proud to be a member now.
The whole process of getting my car loan was fast and easy. Michelle was very helpful in the whole process.
I had a fantastic experience - not only were the rates fantastic, but the people I worked with made the process very simple and seamless. This is the way banking should be - personable and simple. Thanks so much to Corrie, Sam, and Sam - a wonderful team who made this an enjoyable experience. Rates are great, but the people make DuPage CU special. Thanks so much!
DuPage CU offered not only the best rates, but by far the best service. Rates only go so far, but the people make it work. Everyone I worked with made the process very easy and stress free. This is how banking should be - personalable, simple, and trustworthy. Thanks so much to Corrie, Sam, and Sam. I couldn’t be happier with my experience and proud to be a member!
After checking several places and comparing rates I found DCU to have the lowest rate. Because of their proficient and wonderful staff I was able to do everything electronically which was a HUGE help. Everyone I worked with was very helpful and always courteous. They always made me feel like I was the only customer, that is the attention they provided. I would not hesitate to recommend their services. Five stars easy!!
Recently utilized DuPage Credit Union for an auto loan. Great customer service and easy process throughout. All of my questions regarding the transaction were answered efficiently and thoroughly. I would definitely recommend this business to all considering a loan. Easy, smooth and pleasant!
Wonderful service. Brad showed excellent customer service and even stayed past his shift to answer all of my questions and to complete the process. Definitely keep him around!!
I just recently received our 2nd auto loan from DCU. I can only have praise for those folks involved. Made the entire process painless and enjoyed speaking with the load administrator. Karen is a great gal and zipped me right though the whole loan process. It was very nice to see that there still is personality and real people in the banking business. Job well done.
DuPage CU provided the lowest rate over months of searching and while others as advertised rates had all sorts of stipulations DCU did NOT! There were no strings attached and the entire process was easy and painless. Would definitely recommend DCU!
Very helpful with the loan process. Clarified when I needed clarification of information. Supportive about making such a big decision! Thank You!
I had no idea how good this could have worked out. Everyone was so helpful and informative. From beginning to end this has been the best automotive purchase I have made. Thank you all very much.
Phillip Green was great to deal with and helpful and professional throughout the process. The 2.66% rate was great and I am happy being a DCU customer.
Sidney Fowlwer was the consummate professional. She is delightful and so very easy to work with. Our experience was 5 star +.
We had an excellent experience. We are so happy!
Michelle and D'Andrea were great. They got the ball rolling while I was getting all my paperwork in. Answered my many questions without hesitation. And made the whole process as easy as possible. The entire staff at the credit union was friendly and helpful
I have always had an exceptional experience with DuPage Credit Union when obtaining a vehicle loan. The team is always very helpful and well coordinated. Process is smooth and trouble free.
Great service. Brad, the loan guy at the Wheaton location is absolutely awesome!
DCU is convenient, provides fast, localized and personalized service... this is my 3rd loan engagement and over last 17 years. I am pretty satisfied
refinancing my car was made "too good to be true easy" by DCU. Thank you so much Michelle and Corrie for making this such a hassle free experience.
Local, very easy process and the best rate I could find. Why go anywhere else?
As with our other past auto loans, Dupage Credit Union made the process very easy from start to finish. The ease of the online application, quick turnaround and great customer service - everything was 5 star service! Love the hometown bank feel and simple process. Thanks for great service!
Phillip was awesome. The whole experience was smooth and convenient.
It was a hassle free experience. There was a glitch in the Naperville branch computer the day the payment was to be made, but then when I went to the Wheaton Branch the check was kept ready for me.
Liked the professionalism!
DuPage Credit Union could not have made getting the loan easier or given me a better rate. They stayed in communication to let me know what documents they needed and any hold ups. Sincerely happy with my experience and not sure I will ever try to get a loan from someone else again!
Thank you D'Andrea King for your excellent service. I had a very good experience with Dupage credit union yesterday. King was so patient and answered all my queries.
I am extremely pleased with the excellent service that I received at the Dupage Credit Union. Brad was absolutely lovely and explained everything to me in a very kind and thorough manner. You can tell that he loves what he does and genuinely cares about his clients! Everyone was very professional and helpful. I would absolutely recommend!!
Super fast super easy. Always great people to deal with and always so helpful
The whole process was so easy and pain free. Everything was ready to go upon my arrival. The whole process only took a few minutes on the phone then a quick visit to close. Super fast. Very professional and knowledgeable staff.
This had to be the absolute best process I have ever experienced. It was quick, they did not just look at my credit report number, They asked questions to get a better understanding of what I had done. Once that was explain, the process was quick. I love how I can just setup transfers from my old account (another CU) directly to this one and setup automatic transactions to make my loan payments, While at the same time building my savings. With doing a manual process. I'm already setup to make my 1st payment. Now and I just enjoy my new motorcycle w/o the worry of weather or not I mad the payment. Great. I may have just found my New Financial service provider . Best Processing Anywhere.. They treat you like a member of the family, not just someone asking for money.. GREAT JOB..
Good customer service. Applied over the phone with Michele and went into the Downers Grove branch to sign the paperwork, Myoshi couldn't have been more helpful and pleasant. Thank you for the great experience and the great rate!
I did most of my Application over the phone with Michelle in their loan department to purchase a used motorcycle from a Private Party, super easy ! I signed my papers in Naperville Branch and had several Reps come ask if they were able to help as I was a bit early . It was smooth and I refinanced my car one week later with them. Keep up the great service! Thank you
Simply said, I would not have been able to achieve the satisfactory deal I just completed for my new car without DuPage Credit Union. Through the use of the Truecar service and DCU's competitive financing, I was able to save enough money to be able to afford the credit union's gap insurance and extended warranty and still stay within my budget. I wish everyone I witnessed having to suffer through the car buying process at the dealership knew what DuPage Credit Union has to offer. Thanks to everyone I have recently worked with at DCU for both the excellent products and the excellent customer service you offer.
Thank you Christina for helping me buy out my lease. The experience and service with DCU was excellent.
Outstanding rates and wonderful customer service so happy to be new member with such an awesome company
Great rate and great opportunity to do business with this company. Thanks
Let me start by saying I never fill out surveys. That being said DuPage credit union is one of the only businesses that I trust. Over the past 12 years I have financed five cars. one motorcycle and my new home through DuPage credit union and I couldn't be happier. They treat you like they actually want your business. Thanks again!
Thank you very much for allowing me to have an auto loan at such a reasonable rate! And thank you for letting me know about the gap coverage in case of a loss of my car. I am setting up the auto payment to begin next month. Jacqui was a great help with all the details. I had been thinking about getting a Ford Fusion for some time now, and this one seems to be just what I wanted!
Thank You Corrie, and the team at Dupage Credit Union ! I was very upset down on a loan I had with a previous lender, and I was able to trade in my old car and get into a Beautiful new 2017 Hyundai sonata with a great interest rate ! I am very happy and look forward to doing business with you for years to come. Don
Great customer service......
Jacqui was great at servicing my refinance need and the process was a breeze. Next time I make a purchase, Dupage Credit Union will be my lender of choice. Thanks again Jacqui!
Great service! Very friendly.
Great experience. Easy time refinancing my car loan. Everything was handled well and would absolutely do business again. Thank you.
Tana was great to work with - knowledgeable and friendly. Great experience - explained everything clearly and understandably.
I found my dream car six days before leaving on an international trip. The folks at DSCU were incredibly expedient, professional, and genuinely excited for me as we moved through the auto loan process in just three days. I've had many auto loans through DSCU and will continue to because of the way I'm treated!!
Michelle was wonderful to work with. I live out of state and still bank at DuPage Credit Union. The loan process was amazingly fast and the rate is great! I would never bank anywhere else
Easy, pleasant experience. I'd recommend DuPage Credit Union to my day & friends!
Always enjoy working with DPCU! Easy and hassle free, friendly staff!
This was probably one of the smoothest finical transactions I have ever had to handle in my life. Everyone at Dupage Credit Union was friendly and so helpful in the whole process and even managed to squeeze me in at the branch during my tight schedule. I recommend Dupage CU to any and all people I know!
My loan was simple and easy. DuPage Credit Union helped me refinance my loan with the dealership in to a much lower interest loan and helped me turn the savings into paying off a credit card, plus the skip-a-pay feature is helpful. When it is time to get my next car loan I will be back.
I have been a member since 1984 and have found that the loan rates have always been more favorable than other banking institutions. Moreso, it is the excellent customer service and personal attention that iare the strength of DCU. Thank you to Nicky for her professional and personal servicing of our loan. Katy and Sammy
okay, let's start at the beginning. My wife and I were looking for a new vehicle for her to get to and from work. We looked at Honda CRV's end of the year clearance sale. However the features she wanted weren't available in the model year for the sale. So I made a quick call to my local DuPage Credit Union, and asked if they would finance me. We had to buy the latest or newest model to get all the features she wanted. "L" don't know if we're allowed to mention names? told me to finance through Honda then apply for a used vehicle loan through DuPage Credit Union. Well let me tell you how easy that was! We did just as we were told and our finance rate was almost halved. ( Buying the latest model was not included in the "special financing offer from Honda" 🙁 !! We then applied for a used vehicle loan from DuPage Credit Union, it was quick and easy online. Our finance rate was nearly cut in half, and it was so quickly done that we NEVER had to make a payment to Honda. So at least make the call for information, it paid off huge for us, and good luck!
Courteous, helpful - walked us through everything. Save us money.
After having to jump through loops with other credit unions just to be denied or offered predatory loans, I found Dupage Credit Union. They were incredibly easy to work with. Dan was very informative on the process and responded quickly to any calls or questions. With approval with in a few day, I am happily enjoying my new motorcycle.
We have been doing business with Dupage Credit Union for over 15 years. Always have had outstanding service. Michelle Tegtmeyer, Thank you for going the extra steps for high quality service on our recent car loan.
Dupage credit union is the best and Karen in the auto loan department is awesome. They have always made all my loans easy through great and friendly customer service.
The representative who helped me was great. She was personable, professional and efficiently completed my application process. It was painless unlike the process of buying a car. Thank you. Thank you.
I concur with most reviews here. Had a wonderful experience visiting their branch in Ogden. Even though I was booked at the Wheaton branch, they were more than gracious to have my papers forwarded to the other branch which was a mistake on my part.
Treated me well, patiently answered all my questions. Special mention to Brad!
I will surely be looking at moving my account(s) here in the future. The trust reposed is well worthy of 5* !
I love this bank!I moved out of state and still use DuPage Credit Union as my primary bank.The car loan process was actually a pleasant experience, low interest rate and the ability to skip a payment when my budget got tight. When I needed copies of previous checks, they went out of their way to help in a timely manner. I am able to withdraw funds using out of state credit union banks with no additional ATM fees.
I initially became a member of Dupage Credit Union to get an auto loan - which by the way, was a very competitive interest rate (I chose three years). Upon paying off my vehicle in under a year, I am looking to do even further business with them.
My initial impression walking into their Downers Grove location was just how personable everyone was. They took the time to listen to your questions, not just hear what you had to say. They provided not just customer service, but customer satisfaction. Rest assured, I couldn't be any more pleased. Phone calls and emails are returned promptly, usually within the same day, and no later than the following business day.
I wish I found them a decade ago. Many could learn by their positive example.
Thank you, Dupage Credit Union employees.
Everyone I worked with at DCU made my auto loan experience easy and enjoyable. They were able to offer me a significantly better rate than I would have received through the dealership. Everyone was very friendly and professional.
great rate, great program. got the loan done quickly. I also am in the lending business and appreciate how the ladies handled my questions and answers. payoff and letter was sent directly to my old company, and got to sign docusign, without having to come in. Opened an account and am sure I will do more business with you down the road. Matt
Karin was amazing! I couldn't have had a better experience.
Thank you to the many people that were involved in the necessity of purchasing our new vehicle. I appreciate the quickness of the credit union throughout the entire process. Karin, Vicki and Michelle were all very helpful with answering many questions, providing additional information and were understanding during an unexpected car purchase. Again, thank you DuPage Credit Union.
D'Andrea King was wonderful in helping both of us get the cars we wanted and setting up the great loan rates and guiding us through all the paperwork. Thanks !!!
Smooth and seamless from application to check in hand! Dan and Michelle were both friendly, helpful, informed, and attentive.
The application process was very easy! Once approved the staff worked very quickly to help me get the necessary paperwork together to get the loan started. I worked with 4 different people over the course of 2 days and they all worked in stride to have my loan ready within a couple days. I have had several loans through DuPage Credit Union and will continue to go back! Thanks again for another wonderful experience.
Great rate. Quick process. Best place to get an auto loan.
Everything was great
Friendly and helpful, answered all our questions.
I have worked with DuPage Credit Union In purchasing 3 cars. I have had nothing but absolutely wonderful experiences. And when was the last time a financial institution actually congratulated you on paying OFF a loan!
Quick and efficient
Kim at dupage in Naperville is the best. Always helpful and always gets things done promptly.
After going to two banks where it took over two weeks to even get a response on a loan and then be denied with a well above average credit score I was told to try dupage credit union by a co worker. Needless to say what a smooth and easy process done in a timely manor. Within 2 days I had my loan approved and check in hand. Friendly staff who answered all my questions and made the process easy. I definitely would recommend coming here and should have went this route first.
Process was seamless, quick and awesome customer service from call center to branch employees.
Seamless; efficient; Couldn't have asked for better service!
Erik Wahl and Tana Engel were awesome and easy going professionals to work with, they explained the process very well with my car refinance.
This was such an easy process. Once I was approved I went to sign paperwork. I hadn't made an appointment and the people at the Naperville location were so helpful!! They couldn't get me in there however called another branch and set up an appointment right after! As soon as myself and my co-signed arrived Philip took us in and helped with all the paperwork very quickly and effeciently. We were so happy to have encountered so many nice and helpful people, I will not be forgetting how easy this stressful situation was made. Thank you!!
Really enjoyed the experience I had with DCU. They were able to provide me with the best rate and helped me throughout the whole process to make it as easy as possible. I really appreciate it.
They made getting a car loan painless! Not to mention at a very low rate too!! Thank you Dupage Credit Union!!
Wonderful to deal with. All questions answered when applying for the loan.
Great institution to work with. Website is well designed. Staff that I spoke with over the phone, and Nicky DePaz who worked with me in person reviewing the final paperwork were all professional and pleasure to do business with. Loan rates were extremely competitive. I would highly recommend Dupage Credit Union!
You were superb in bending over backwards not only to help me but also to accommodate me in such a short time frame I really appreciate your concern and help
From the time I started inquiring about my classic car loan options, everyone I have spoken to, whether it be by phone or in person at your Wheaton branch, they have been nothing short of great. Professional and friendly! Thanks very much for the help.
The online application made the process quick and easy. Kimberly was enthusiastic and had everything in order when we arrived at the branch office. We were in and out in ten minutes. Easiest loan I've ever gotten.
Thank you Michelle and DuPage Credit Union for being so efficient, professional, and informative throughout my entire loan process. It is greatly appreciated! 🙂
You guys were great great rate quick approval and just wonderful people to deal with. Thanks
MICHELE HANDLED MY RE-Fi very efficiently and set up the closing at my convenience. When I got there everything was ready and in order. The signing went quickly and everything was explained well.
Third car loan went real smooth. I was in and out in 10 minutes with all the papers signed and check in hand. Thanks for the hard work.
Love working with DuPage Credit Union! Your team is always professional and wonderful to work with. Thank you!
Great rate, quick approval. Will use again if I need another car loan.
Worked with the DuPage Credit Union (DCU) couple of time to secure a used vehicle loans. The overall experience has been excellent every time.
It took a tribe (Corrie, Michelle & Tana) to do in 1 day what needed to be done! Thanks to you all!
Karen was wonderful, I did have to come back this morning to sign a document, she forgot last Thursday.
Karen told me she will leave it at the drive thru and it's open 8am.
I was there this morning at 8am, and this older lady with blonde hair was really rude.
I can't believe she works there.
Everyone is so nice to me, especially the lady manager and Brad.
Great support, processing, and responsiveness. Superior rates. Everything you could ask for to make a car loan as painless as possible. Great job DCU!
Another great easy experience, thank you!
Karen was great to work with this week. I appreciate the attention.
I have been a DuPage Credit Union customer since 1990 when they helped me as a student finance the purchase of my first PC. In the years since, DCU has been there to help me as I've moved forward in life through car loans and mortgages, and I have always felt DCU has had my best interests at heart as a consumer and a customer. Anyone I have ever dealt with at DCU over the last twenty-seven years has been nothing less than personable and professional. DCU also stays on top of the latest technologies to make banking as convenient and efficient as possible. I can't ask for anything more.
Simple process with attentive people at DuPage Credit Union! Thank You!
Great job done by all
The process was quick, smooth and seamless! Thanks to Sam for her friendly avd efficient customer service. Before joining Dupage credit union, I had tried to complete the same refinances through two of your credit union competitors and the deals never got done due to their lack of customer service, poor response time and general lack of interest in maintaining my business.
Obtaining a motorcycle loan through DCU is an absolute no brainer. The staff are very knowledgeable and extremely efficient.
Karen did a wonderful job. Prompt and informative. You have a customer for life now.
Fast and easy, as always. I appreciate the amazing customer service at every point in the process.
Sidney was wonderful and made the process very easy! Very happy I stopped in and was able to work out a great rate on my new car loan!
Wonderful service on my loan and very quick too. Love DuPage Credit Union!
Natalie was fantastic...did both of my Auto Loans quickly and at great rates.
Awesome experience. Amy Brandt was right on top of things as soon as my application went in.
Great Work DuPage Credit Union!!!
The process was easy and convenient. The staff were very helpful with any followup questions time to time. Overall a wonderful experience.
DuPage Credit union is the only way to finance a car. The best rates in the business and a great support staff which were extremely helpful. Nice Job DCU
It was an excellent experience. Everyone I dealt with were professional, knowledgeable and genuinely nice people.
Loved everything about financing my car through Dupage Credit Union...so happy I refinanced with them and would definitely recommend them and use them again!
I had a very nice experience Philip was very courteous. Everything went very smooth thank you very much.
We worked with both Tana Engel and Debbie Atkins on our boat re-fi. Things were quick, efficient and went smoothly. We got a great rate and everyone was helpful.
Corey and Samantha were exceptionally professional and detail minded. They made the process smooth and problem free. I appreciate the follow up from Samantha, making sure that everything was done and done right.
I am very impressed!
Everyone has been incredibly helpful and knowledgeable about the whole process. After totaling my car, the transition to a new car could not have been any easier or smoother thanks to Dupage.
The whole process was quick. Theybwere extremely informative and helpful throughout. I had a few special areas I needed help with and they were very accommodating.
This the third vehicle I finance with Du Page credit union and each time it has been a great professional experience. Tanya in the Wheaton office is very experienced,
Effective and down to earth. Great rates each time.
A friendly DuPage Credit Union rep took my application one afternoon and got my qualified for a loan very quickly. She told me just bring the paperwork for a the car once I find it and they'd cut the check right away. When I found the right car I went in and indeed another rep took the information, answered all my questions and got my check ready. I delivered the check to the dealership today and I'm the proud owner of a slightly used car! Very easy process and at a MUCH better rate than the dealership could provide!
Excellent service. Saved me thousands. Easy process for refi & new vehicle purchase. Approval was quick. Reviewed all of my options clearly. I couldn't be happier.
We have gotten excellent service from the friendliest people! We will always come back to DuPage Credit Union!
Brad Campbell at the DG office is a super detail oriented guy, very well organized, and made our process of debt consolidation and refinancing a breeze. Everyone we spoke there was personable and professional. Great experience!
I had a very tight schedule to transfer financing from the dealership to the Credit Union. The staff made this happen in ONE DAY!!! The rates are phenomenal. Thank you.
Everyone involved in my loan process was great! I would highly recommend the dipagr credit union!!!
SERVICE AND TIMELINES WERE OUTSTANDING. THEY MADE THE PROCESS SEEM SEAMLESS! Thanks for all that you do for the membership!
I've never had a bad experience here. The tellers are phenomenal and quite friendly. I got an extremely reasonable car loan here.
I am impressed at how easy it was go get a loan, how helpful the loan people were.
Process was very easy, and rates are great! They set us up with an account and loan very quickly. We are now exploring other products with DuPage Credit Union!
Easy online application and quick loan signing. I could have had my rate matched by the dealer's financing, but I chose to go with Dupage Credit Union for their customer service.
The credit union made really made the loan process easy! They followed up very quickly with requirements and documents to sign. Highly recommend!
The whole process was great! From start to finish, they made it so easy for me and I would highly recommend to anyone.
Excellent experience. I am very pleased with service. Staff took the time to guide me through entire process. Staff is professional, friendly and patient. Great response time in emails and phone calls. Delighted with the customer service.
Amazing service from Brad Campbell, Michelle Tegtmeyer, and Jacqui Pilsits.
I've been with DCU for 10 years now and once again the process was seamless. The interest rates can't be beat and the customer service was excellent!
Outstanding service. Quick, friendly and personal. I would highly recommend DuPage Credit Union and their team as my loan(s) were processed with the utmost care and support - from beginning to end. AND I we are saving money by moving our car loans to DPCU. Thank you!
Tanya was great to work with throughout the entire auto loan process. She was surprisingly available/accessible and responded almost instantaneously to emails. I got a really good rate, and the time in the office after being approved was only about 30 minutes.
I would say that once again you are outstanding in the quick turn around for approval.
This is our fourth car that we used DCSU to finance our car loans through.
One great thing that they told us about was the extended warranty Custom Edge Plus that was available through them. It was more coverage and less expensive then through the dealership.
You guy's rock! Dan and Karen are awesome in taking the process and making it very pleasurable and efficiant timing. Thank again for the great service!
Awesome service!!! Michelle and Brad did a fabulous job getting our loan approved and closed within a few days!!! We would highly recommed DuPage Credit Union for your next loan!!!!
It was so easy and wonderful. Karen went above and beyond to help and gave great suggestions. I would recommend DCU to anyone!
Very nice experience! My husband and I dealt with Karen on the phone and Dan at the Naperville branch to sign papers and everything went very smooth. We would highly recommend anyone to do business with DuPage Credit Union.
Easy and quick process..very helpful and friendly staff... i give dupage credit union and staff an A+
Seamless transaction. The easiest ever!
Thanks to all in the Downers Grove branch!
Tana was wonderful, she made the process easy and painless. She was patient and kind and answered questions.
I think this is the third or fourth time I I borrow money from this bank I am so happy with all the help I get when I got to this branch, thanks so much to Brad Campbell for make my last visit so easy to borrow the money for my car Daniel.
nice people in the branch thanks to Brad Campbell
Absolutely a positive experience. Quick and painless Easiest and most professional process I ever had
Karin and Vicki Were a pleasure to work with. My wife and I have Set up several loans over the years with Karin and the team at DuPage and it is always easy and stress free..
Fantastic experience! Highly recommend to any member! Fast, easy and the best rates!
Very helpful. Pleasant and they take good care of everything I ask for.
Worked with the DuPage Credit Union (DCU) for the first time in 2015 to secure a used vehicle loan. The overall experience has been excellent based on the fact that:
1. The staff is professional and very responsive in moving the application process along and answering any and all questions.
2. The loan rate was very competitive and saved my family additional money on the purchase of the vehicle.
3. The online resources have been very helpful in making payments and tracking the account in a simple and easy manner.
Kudos to DCU on being such an excellent financial resource for our community, look forward to working with DCU for many years to come!
I always have felt very lucky to be a member of DSCU. I have always received great Customer care. I wish my wife could join and be a part of my great experience,you should open it up to spouses. Thank You John K. Langley
Only took minutes to complete paperwork. Before used Navy Federal but local Credit Union the way to go!
This is the second vehicle that i have financed through The Dupage Credit Union. I also have my mortgage through this agency as well. I couldn't be more satisfied with the service and the rates. It's always a pleasurable experience working with any member of the Dupage Credit Union. A special thank you to Michelle Tegtmeyer!
Friendly, helpful staff. Answered my questions quickly.
It was quick and easy. Phillip did an excellent job.
Very easy to work with. No problems at all!
Awesome service,fast,competent,polite and respectful! What else can you ask for.
I am very impressed with the whole process and have already passed your info to several people.
My experience with DuPage Credit Union was fantastic. The entire process was easy, my loan was affordable and I received a great rate. I can't recommend them enough.
The whole process was easy and so worth it! Thank you for your quick and kind service. Plus, the interest rate you offered was half what the dealer quoted me for! This decision was a no-brainer.
D'Andrea King did a super job. She was knowledgeable, efficient, and personable.
Couldn't have had a better experience.
Very helpful! Very personable! Very detailed! Very much appreciated! So glad we came in and worked with D'Andrea.
Mrs. D'King is wonderful!!! Very professional, detailed and friendly. I highly recommend her!
Generally very efficient process. Natalie went out of her way to make things go smoothly. One or two minor glitches, but they were resolved quickly.
Excellent, very patient and helpful.
Everyone is always happy and helpful. Thank you!
Polite, efficient, thorough
The auto loan process was simple and quick. The rate is great and staff helpful.
Co signed on an auto loan for my son. From application to signing the loan went quick and smooth. Definitely coming back for my next auto loan.
It was very easy to get the loan I needed. The staff in the Downers Grove location were very helpful.
I was very impressed with the ease of application, friendly, knowledgeable & helpful staff. I would definitely recommend DCU to everyone!
Working with Michelle was excellent! She made the whole auto loan process very efficient. This is my second auto loan through DuPage CU, and I would definitely come back for their low rates and great service.
great service from Brad
Everyone was great and made buying my first car a breeze. Love the Rates!!
Completing the loans process was very fast. Thank you
I applied for a car loan in the morning, and was able to close on the loan that afternoon. Customer service was phenomenal, and rates can't be beat. I use DuPage Credit Union for all my financing needs.
I've been with the credit union for 12 years now, through mortgages and auto loans, have always had a great experience, most recently they took the extra time, to review our account and take care of our auto loan, appreciate them taking care of their customers
We had great experience with Dupage CU. Auto loan application process was smooth and quick. And you just cannot beat APR.
Dupage credit union made my experience for applying for auto loan great. I highly recommend thier services
Kim Alongi is wonderful to work with! She is very helpful and informative! Thanks again for all your assistance!
This was a ridiculous and frustrating experience. Instead of just providing the information in a written form, there were only cryptic emails "We have news for you! Please call!" and incomplete information. After shopping for a car, finding it, and getting ready to take possession (which, as anyone who has shopped for a used car, knows is a time-consuming process), only THEN do I find out that they need a copy of the title and not just the bill of sale. And THEN I get another cryptic email about "Can you please call?" And only THEN do they say that there's a policy that doesn't allow loans for rebuilt titles. (Even though they had PREVIOUSLY given me a loan for a rebuilt title. A mistake, they said.)
How about instead of all the run around you just make all the info - rates, terms, policies - up front instead of trying to make it all personal, which just serves to make everything cumbersome and time-consuming.
A terrible experience. Very disappointing.
Service was tops and always friendly, informative, and prompt.
Tanya K. was fantastic. She was very thorough and took time explaining all the details. Vicki was great as well. She was fast and made the process a piece of cake. Thank you!
Everything was so easy, Phillip was great to work with. A lot better then the dealer,they don't try to sell something you don't want.Fine job DCU
This is my 3rd loan for a vehicle, phone application in under 5 minutes to approval. 10 minutes to sign the papers and out the door with a check for the dealer. Best rate out there.
Even being out-of-state and still a member of DuPage Credit Union, Jacqui made the loan process go smoothly and incredibly fast! We definitely will go with DCU again for future loans!
These guys are great. Looking forward to a long and pleasant relationship
Terrific to work with!
Fast, simple and good service.
Couldn't beat the interest rate and terms!
At this point, I have all my standing loans with DuPage Credit Union. It's always a pleasure pleasure to work with your team. From my last two recent loans (very pleasant experiences), a few names come to mind: Kim F., Karin N., Nora H., and Kim R. This is why I prefer DuPage Credit Union and recommend it to all my friends.
Its the start. So far so good.
I have had several transactions take place over the past 10+ years that I've been a member with Dupage Credit Union and they all have been very pleasant. My most recent one involved a total loss on my recently new car and I couldn't be happier with the follow up and attention provided by Erik in the loan department. He personally made an effort to get my GAP claim handled in timely matter while keeping my up to date along the way. I will gladly use them for all my borrowing needs.
I have financed every vehicle I have owned since 1985 with DCU..
That's quite a long time and never 1 time have I been disappointed with the service..
My credit is reviewed and I'm walking away with a check in record time every single time.
I can't imagine going anywhere else for an auto loan.
I've had my savings,checking and several home equity loans through them the past 30 plus years,and I only have had good service..
Pretty amazing in my book!
Third loan through the Credit Union. Better each time. Tana and Brad hit it out of the park. I love this place. These two are assets to your company. Outstanding job!!! Customer for Life.
It was a longer road for me because of my limited down payment and sparse credit history but Jacqui patiently worked with me, booking out vehicles and answering questions. I would work with her in an instant and would wholeheartedly recommend DuPage Credit Union to everyone! The final paperwork was done with Sam Craig who clearly explained the process and made me feel at ease. Everyone I met at DuPage CU smiled, welcomed me, generally treated me like family. Great experience overall.
Tanya was extremely helpful, friendly and a joy to work with. Thank You!
Very good. Made it all very easy.
Many thanks to DuPage Credit Union for making getting a car loan an effortless process! I applied online and received my approval within seconds! I dealt with several staff members who were courteous and professional throughout the process. They were able to answer all of my questions, and walked me through each step. Since the Bloomingdale branch closed, being able to e-sign the documents was really appreciated! The rate I received was fantastic! Over the last 25 years, I have financed all of my cars with DuPage Credit Union and will continue to do so. Thanks DCU for an easy process!
You guys are great!
Thank you for a great experience from start to finish.
I have had 1 auto loan (and also have my home loan) with DuPage CU. I am extremely happy with both. They were both the lowest rate I could find and I was happy to tell the dealership I found better financing elsewhere.....those guys drive me nuts & I don't trust any of them. I google searched auto loans near me and called approximately 8 banks. The credit union rate was significantly lower than every local/small bank or large corporate bank I could find. I thought it was too good to be true so I asked them how they can beat all of the bank's rates. They said it is because they are member owned and do not serve a panel of investors who demand specific profit margins. I don't know much about banking, but it made sense to me so I paid the $5 bucks to become a member & opened a checking acct with them. I received a payment book to use to pay the bill monthly, but if you require a paper statement to remind you to pay I'm not sure if they offer that via snail mail or email. Also, my home loan interest rate is lower than anyone I have ever met, around 2.675 % or so on a 15 year. I have called them multiple times with questions and always get through and get my answers right away. I tell a lot of people about them. Why let the banks continue to rob us at least save on interest....I'd say 7 out of 8 people were able to save money by using them. Overall they are a great company and I would highly recommend them.......oh, 1 more thing, our escrow went up so our monthly payment increased. My wife forgot that it went up and sent the usual amount which was lower than the amount due. They called me and told me about the shortage and just transferred the shortage from the checking acct so I didn't have to cut another check or do anything more, no charge, no fee. That was great.
Kudos to Phillip Green and the staff at the Downers Grove Branch of DuPage Credit Union. We have been banking with DuPage CU since the early A80's and have always been satisfied with the services. We recently completed two auto loans with a very competitive rate and the entire process was fast and painless. We especially appreciated the use of e-documents during the process.
I have had several vehicle loans at DCU and everything for the most part was satisfactory. However, it only takes one bad experience and it changes your whole outlook on an organization. Last year when I purchased a vehicle, I financed it through DCU. I signed all the paperwork and as you know it takes about 30 days for the loan to get set up and the first payment is due. I never got any reminder notices in the mail or by e-mail and I forgot to make the first payment on time. In fact, when I realized my mistake, I paid for two months at the same time. But to my shock the DCU sent a late payment notice into the credit reporting agencies. They never called me or warned me that they would be doing this. My credit rating dropped 40 points because of this. I called into DCU and even wrote a letter to a Board member but to no avail. DCU told me they could not do anything about it. And that is a bunch of BS because I have had billing and payment misunderstandings before with other companies and they we able to pull the late payment or missed payment from the credit reporting agency. DCU just didn't want to do it. So yes beware because unless something is changed, DCU will report you right away to the credit reporting agencies and won't work with you to take care of a billing or payment misunderstanding. And that my friends is the way you make a good customer a disgruntled customer!!!!!!!!!!!
I got my first car loan through Dupage and it was a great experience! The loan calculator was a great tool in helping me decide how much I was going to take the loan out for, as well as determining my monthly payments. I was able to conveniently pay every month right through my account, and was able to easily see my total balance that was left. Dupage also has the opportunity to skip a payment twice a year--once in November or December and again in June or July. This was great, especially around the holidays when we all need a little extra money. Once my loan was paid off, Dupage quickly sent me my car title. I have no complaints!