DuPage Credit Union was amazing. They’re so knowledgeable and helpful. This was my first time financing a car and I would not have wanted to go anywhere else and will never go anywhere else. I spoke with Sam and Michelle several times and they were lovely and helpful. Answered my many questions with ease.
Samantha was an absolute pleasure to work with on two loans. She made the entire process effortless on me. DuPage credit union gave me great rates.
Latoya did an amazing job on our auto loan! She was kind, patient, and professional throughout the entire process. The entire process was quick and painless. We would not hesitate to use DuPage Credit Union again and neither should you.
My wife and I have had many needs met by DCU over the years. Each time we've really had a concern or question, we have very much appreciated the service and guidance of Taña D. at the Wheaton Branch. She is always personable and easy to talk with. We appreciate her knowledge of the DCU products, her professionalism and her capabilities to get the job brought to a satisfying conclusion. She really knows "her stuff"!
With any concerns or questions we have in the future, we will be sure to visit her to take care of everything. We recommend her highly!
Got an auto loan with Latania, very quick and easy, would 100% recommend her!
Kim at the Naperville branch and Roberta in the loans department went extremely above and beyond to help me with an emergency situation in which I was stuck without a car. I misunderstood the loan process, and they still did everything in their power to make sure that I could be back on the road with a vehicle that day. Please don't do what I did to these fantastic DCU representatives by not doing proper research on the loan process, but know that they are amazing and caring people, and great at what they do.
This was the fastest and easiest car loan experience. I loved the technology in creating a simple and easy to follow application and delivery process. My only direct interaction with your office was to pick up my check via the Drive Through..... Thank you!
It was easier than I expected to refinance my car loan. From requesting a quote to signing the papers, DuPage Credit Union did a seamless job on all the paperwork. I chose to sign the papers in person and Brad C made that process quick and easy as well. I have been a member of the Credit Union for many years and appreciate all the services they offer and the knowledge and kindness of the staff.
The best financial experience I have ever had. Even with a few surprises (my f ault )the experience was seamless, fast and easy, I interacted with 4 different people: and everyone was just great.
Everything went very smooth in obtaining my vehicle loan. I called a few times with questions and all of the processors were very helpful and answered all my questions. I will not hesitate to follow the process again as it was the best experience I have had obtaining a loan. Thanks to all that helped, you are Rock Stars!
Great experience working with DuPage team for Auto Loan Enquiry till the cheque dispersal.
Roberta E helped a lot in explaining process in detail & helped during each phase for loan.
I would like to thank Roberta E for immediate response & support.
Great service
Rapid approval
Brad C did an excellent job in closing our auto refinancing loan. He even drove the closing check
to the express mail office to ensure the previous loan holder received it on time.
After my wife passed away. I was not on the loan papers. I was told I had to apply for a new loan. After supply all my information, I initially was turned down for a loan. I could have pulled the $16.000.00 out of savings. Then I got a call that I was approved for the loan at a higher rate. I suppose, if interest rates had gone down, I would’ve never heard anything about reapplying for a loan. I’m not happy with duPage credit Union.
Wayne - We appreciate your review and will use your valuable feedback as a tool to work with our team to create the best member experience.
Tana was extremely helpful and made the process very quick and easy. I would definitely refer her to anybody who is looking for an auto loan.
Excellent customer service. Thanks!
My car loan refi was handled with professionalism and care. I have been a member for some time and will not go elsewhere for my financial needs
Excellent customer service. Thanks!
Tana was very helpful.
This was our first experience with a credit union. We were fortunate to work with Sydney and Tana in completing a lease buyout of our current vehicle. Both have great attitudes, personalities and customer service. These two ladies make me look forward to using DuPage Credit Union for more transactions as they become needed in our future. Thanks again Sydney and Tana for making everything so easy and pleasant for us!
I want to say thank you to Taña she made my loan process so smooth, She answered every single question I had. Her customer service was excellent!!!
Worked with Kelly before. She is very knowledgeable. Very happy I am working with her again. 5 Star Review
Loan application and loan signing moved quickly with no issues.
When we arrived at the car dealership on a Saturday morning, we did not have all the needed documents. Latoya Jackson was able to guide us through the loan process, getting a check cut, FedEx-ing it to the company in California and providing check mages and tracking numbers to the dealership so the vehicle could be released to us that day.
In our minds, Latoya is the Employee of the Year at DuPage credit union.
Thanks again, Latoya!
Taña was kind, willing to find the best rates, and answered all my questions. She was patient and understanding when one deal fell through, and we needed more time to find an alternate vehicle. She responded quickly to all our emails, she was highly organized for both meetings we had, and all paperwork was ready to go. She was great to work with, and she made the loan process seamless. I would absolutely request her for any loan needs I have in the future.