Auto Loan Reviews - Read Our Member Reviews | DuPage Credit Union

All auto loan reviews

Average Star Rating: star rating

Average star rating: 5

Displaying 26 - 50 of 881

03/22/2025
Amazing Customer Service!
 

DuPage Credit Union was amazing. They’re so knowledgeable and helpful. This was my first time financing a car and I would not have wanted to go anywhere else and will never go anywhere else. I spoke with Sam and Michelle several times and they were lovely and helpful. Answered my many questions with ease.

- Melanie S
03/14/2025
Auto loan
 

Samantha was an absolute pleasure to work with on two loans. She made the entire process effortless on me. DuPage credit union gave me great rates.

- Shaun L
03/04/2025
Auto Loan
 

Latoya did an amazing job on our auto loan! She was kind, patient, and professional throughout the entire process. The entire process was quick and painless. We would not hesitate to use DuPage Credit Union again and neither should you.

- Ellk
03/04/2025
Outstanding Person and Outstanding Service!
 

My wife and I have had many needs met by DCU over the years. Each time we've really had a concern or question, we have very much appreciated the service and guidance of Taña D. at the Wheaton Branch. She is always personable and easy to talk with. We appreciate her knowledge of the DCU products, her professionalism and her capabilities to get the job brought to a satisfying conclusion. She really knows "her stuff"!

With any concerns or questions we have in the future, we will be sure to visit her to take care of everything. We recommend her highly!

- Mark C
03/03/2025
Auto loan feedback
 

Got an auto loan with Latania, very quick and easy, would 100% recommend her!

- Nick C
02/12/2025
Car loan
 

Kim at the Naperville branch and Roberta in the loans department went extremely above and beyond to help me with an emergency situation in which I was stuck without a car. I misunderstood the loan process, and they still did everything in their power to make sure that I could be back on the road with a vehicle that day. Please don't do what I did to these fantastic DCU representatives by not doing proper research on the loan process, but know that they are amazing and caring people, and great at what they do.

- Michael B
02/05/2025
Car Loan
 

This was the fastest and easiest car loan experience. I loved the technology in creating a simple and easy to follow application and delivery process. My only direct interaction with your office was to pick up my check via the Drive Through..... Thank you!

- David M
01/30/2025
Great experience refinancing my car loan
 

It was easier than I expected to refinance my car loan. From requesting a quote to signing the papers, DuPage Credit Union did a seamless job on all the paperwork. I chose to sign the papers in person and Brad C made that process quick and easy as well. I have been a member of the Credit Union for many years and appreciate all the services they offer and the knowledge and kindness of the staff.

- Diane C
01/28/2025
Auto Loan-What a great bunch of people
 

The best financial experience I have ever had. Even with a few surprises (my f ault )the experience was seamless, fast and easy, I interacted with 4 different people: and everyone was just great.

- Tom R
01/20/2025
Auto Loan
 

Everything went very smooth in obtaining my vehicle loan. I called a few times with questions and all of the processors were very helpful and answered all my questions. I will not hesitate to follow the process again as it was the best experience I have had obtaining a loan. Thanks to all that helped, you are Rock Stars!

- Gloria D
01/03/2025
Auto Loan
 

Great experience working with DuPage team for Auto Loan Enquiry till the cheque dispersal.

Roberta E helped a lot in explaining process in detail & helped during each phase for loan.

I would like to thank Roberta E for immediate response & support.

- Rahul B
12/13/2024
Auto loan
 

Great service
Rapid approval

- William M
11/30/2024
Auto Refinance Loan
 

Brad C did an excellent job in closing our auto refinancing loan. He even drove the closing check
to the express mail office to ensure the previous loan holder received it on time.

- James R
11/25/2024
Car loan
 

After my wife passed away. I was not on the loan papers. I was told I had to apply for a new loan. After supply all my information, I initially was turned down for a loan. I could have pulled the $16.000.00 out of savings. Then I got a call that I was approved for the loan at a higher rate. I suppose, if interest rates had gone down, I would’ve never heard anything about reapplying for a loan. I’m not happy with duPage credit Union.

- Wayne W

Wayne - We appreciate your review and will use your valuable feedback as a tool to work with our team to create the best member experience.

- Dupage Credit Union
11/25/2024
Auto loan
 

Tana was extremely helpful and made the process very quick and easy. I would definitely refer her to anybody who is looking for an auto loan.

- Joe D.
11/22/2024
Auto loan
 

Excellent customer service. Thanks!

- Mary H
11/22/2024
Car refinance
 

My car loan refi was handled with professionalism and care. I have been a member for some time and will not go elsewhere for my financial needs

- Jeff K
11/22/2024
Auto loan
 

Excellent customer service. Thanks!

- Mary H
11/22/2024
Auto loan
 

Tana was very helpful.

- Joe D
11/13/2024
Auto Loan Lease Buyout
 

This was our first experience with a credit union. We were fortunate to work with Sydney and Tana in completing a lease buyout of our current vehicle. Both have great attitudes, personalities and customer service. These two ladies make me look forward to using DuPage Credit Union for more transactions as they become needed in our future. Thanks again Sydney and Tana for making everything so easy and pleasant for us!

- Carla P
11/05/2024
Taña
 

I want to say thank you to Taña she made my loan process so smooth, She answered every single question I had. Her customer service was excellent!!!

- Enrique Amezcua
10/30/2024
Vehicle Loan
 

Worked with Kelly before. She is very knowledgeable. Very happy I am working with her again. 5 Star Review

- Bernadette K
08/05/2024
Auto loan
 

Loan application and loan signing moved quickly with no issues.

- Charles S
07/20/2024
Employee of the Year
 

When we arrived at the car dealership on a Saturday morning, we did not have all the needed documents. Latoya Jackson was able to guide us through the loan process, getting a check cut, FedEx-ing it to the company in California and providing check mages and tracking numbers to the dealership so the vehicle could be released to us that day.
In our minds, Latoya is the Employee of the Year at DuPage credit union.

Thanks again, Latoya!

- Stephen B
07/18/2024
Excellent Service
 

Taña was kind, willing to find the best rates, and answered all my questions. She was patient and understanding when one deal fell through, and we needed more time to find an alternate vehicle. She responded quickly to all our emails, she was highly organized for both meetings we had, and all paperwork was ready to go. She was great to work with, and she made the loan process seamless. I would absolutely request her for any loan needs I have in the future.

- JeffB
phone icon 800-323-2611 message iconContact Us branch locationsBranches & ATMs pay my loanPay My Loan calendar icon Schedule Appointment
Routing Number:
271990198