It was a very efficient process from start to finish, very happy with the process and the staff.
Great customer service! My wife and I were treated very kindly and respectfully. Very easy process and fast approval. This is our second loan so we knew what to expect, just great service and fairness
I've been using DCU for many years now on multiple loans and keep coming back because of their dedicated service to its customers. They look out for my best interest have always given me the best deal all around. They processed my vehicle refinance quickly and smoothly. I highly recommend becoming a member at DCU.
I refinanced an auto loan that I had received from the dealership on a 2023 vehicle. DuPage CU was able to drop the percentage by 2 points! Application and approval were quick and simple. Definitely would recommend!
The entire loan department and customer service team is doing an amazing job. Really appreciate all your help in my refinance process.
I am very much happy with Dupage CU and will definitely recommend anyone who is in requirement of finance.
After mentioning about applying an existing offer of title transfer waiver for new accounts, the concerned team was quick enough to credit the amount of title transfer fees to my account. Thank you so very much.
The loan process was ok, but paying the loan is not user friendly. No app and the process is confusing. Wishing the credit union had an easy app like chase or capital one to make paying the car payment more simple. Way too time consuming.
Alex,
Thank you for your membership and feedback. We are working diligently to make improvements coming in early 2023.
The entire loan department and customer service team is doing an amazing job. Really appreciate all your help in my refinance process.
Only one thing I wanted to highlight was there was a $50 title transfer waiver if we used a code that was available on the Dupage website. If this was applied to my refinance, I would be very much happy. By the time I informed the team, they mentioned that the account was already created.
Otherwise I am very much happy with Dupage CU and I will definitely recommend anyone in requirement of finance.
Tana D at the Wheaton office was so helpful. This was my first experience working with a credit union and I was pleasantly surprised!
Based on this first-class customer service I had you have a new customer for life. Thank you for being so attentive and helpful!
Just got past the first payment, which went OK. A bit clunky to set up. There was a disconnect between DCU and the auto dealer. It took a week and an email from me to get the loan setup mixup resolved.
Dupage Credit Union gave the best rate for auto loan than any other bank or dealership. Their online application process was easy to use. I want to thank Jason T who called me right away after I submitted the application and walked me through the next steps. He communicated frequently and kept me informed throughout the process. I would recommend Dupage Credit Union to all my family and friends.
I would highly recommend working with Dupage Credit Union for your auto loan. They were there to answer any questions I had prior to applying and along the way. The experience was fast, easy, and seamless. Best rates and service around!
Prompt, friendly service
Easiest process I ever experienced with obtaining a loan
Jeff is an exceptional employee at DuPage Credit Union. He was patient, kind, and addressed all of my concerns. I really appreciate his service, and I wish every time I called DCU, that I talked to someone like Jeff. Thanks!
Very nice experience on process of my loan.
Thanks to Kim and Janne
I had an amazing experience with DuPage credit union, both Jason and Tina helped me out so much. They both made the process easy and fast.
Very helpful staff, always on top of things, very impressed
So far so good. Easy payment method and trouble free web site.
Couldn’t have been easier, they got my loan approved and I had a complicated situation with various employers and contracts - this was no problem. Tana D was extremely helpful and available to call, she would find out for me in no time at all exactly what they valued the car at and if it would work for me. When it came time to get the loan for the car I found, they had all the paperwork done and digitally signed from me in the last closing hour of the working day. Next day I picked up the check ( from the 8:00am opening drive through teller )and was on my way. Could not have been easier or a better experience.
Great service (loan approved quickly) and a great rate.
Thank goodness for the great people at Dupage Credit Union! I experienced what seemed like endless nonsense with the dealer on the order and purchase of my new vehicle, but all the while, the staff at DCU continued to work with me and rework my application so I could quickly and easily close on my loan when the time to do so finally came to fruition.
Refi car loan was terrific
It was super easy great turn around time and saved me huge money on my payment !!! They were fantastic!!!!
Very happy with the loan process. It was quick, hassel free and the rate was great! Myoshi was extremely
helpful and answered all our questions. Very impressed with the Downers Grove branch and would highly recommend DuPage Credit Union.
The car loan process was very efficient and smooth. I was approved within a few days of applying. Customer service was extremely friendly and walked me through the entire process. I would highly recommend!