Digital Banking Tutorials
Basics
- Visit the Digital Banking Login page on a computer or mobile device.
- Click Register a New Account
- Agree to the terms and verify your identity by entering the first 7 digits your account number, (click here if you need help finding your account number), your SSN, and zip code. Do not include any leading zeros.
- Verify your identity with a one-time code delivered to you via email or phone call.
- Create a username and password.
- Confirm your contact information and you’re all set! Click the Complete Profile button to upload a photo and review your personal information.
From your Dashboard, click on the account and then click the eyeball icon underneath the account name to reveal your account number. Please note: You only need the numbers before the dash.
- To update your contact information such as your home address, phone number, and email address in Digital Banking, click your profile icon in the top right.
- Click the Contact tab.
- Click the pencil icon next each to edit.
Navigate to Tools > Account Alerts, or click here. Click the drop-down menu to customize your alerts per account. Click the toggle to customize the type of alert you'd like to receive: text, email, and/or push notifications.
- From the Accounts > Activity screen, click on the account and find the transaction that you’d to categorize.
- Click the grey category button below the transaction description.
- Click the category and subcategory that you'd like to assign and then click Save.
Account Opening and Enrolling in Services
- From the Accounts menu, click Open an Account.
- To open a Savings account, click the module. Then, click the right side panel.
- Click Apply next to the savings account.
- Select the account you'd like to use to fund your savings. Specialty Savings, Money Market, and High-Yield Savings account can only be funded using a DuPage Credit Union checking or savings account.
- Click Continue.
- Agree to the terms and conditions and click Finish
When you apply for a credit card, personal loan, or vehicle loan in Digital Banking, much of your information is pre-filled.
- Click Accounts > Apply for a Loan.
- Select the loan type.
- Select the loan purpose, desired loan amount, and loan term. Confirm you are an existing member and your credit is unlocked and click Continue.
- Confirm your personal information is correct and enter your ID Type information.
- Follow the rest of the prompts to complete the application.
- Select Transfer & Pay › Add Account from the menu
- Click Add Account
- Select Add an External Account to add your account instantly by verifying your bank's login credentials.
- If you don’t see your financial institution listed, select Manually Add an External Account.
- Enter your account details. The system will send two trial/micro deposits to your external account. This process may take up to three business days to complete. Once completed, you should have an alert when you log in to Digital Bankins account asking you to verify the micro deposit amounts. If that doesn’t appear, click your profile image on the top right › Settings › Accounts.
- From the menu, navigate to Accounts › Statements, or click here.
- Click the dropdown arrow next to Manage Enrollment
- Click the settings/gear icon to the right of Member and/or Credit
- Confirm you'd like to receive eStatements and click Continue
- Agree to the disclosure and click Save
Tax documents will be mailed to you if you are not registered to receive them electronically.
If you are enrolled to eStatements, you can view them in Digital Banking by navigating to Accounts > Statements. Next, click the Member tab, and choose Tax Notices from the Document Type drop-down.
Please note: You will receive a 1099INT statement if you earned more than $10 in dividends for all your combined savings/checking accounts under one member account for a taxable year.
- Navigate to Transfer & Pay > Bill Pay.
- Click Continue. Accept the Terms of Service.
- Click Get Started.
- Click Add Biller
- Search the name of your biller. Most common service billers will appear. If your biller doesn't, simply enter a biller name and click Next.
- Add biller details and click Add.
Transfers and Loan Payments
- From your dashboard, click the Pay button on the loan.
- Select the Account from which you'd like to pay the loan. You can pay a loan with an internal or external account.
- From the Payment Type dropdown, select from either the Last Statement Balance, Minimum Due, or Pay Off amount. Or, click Other to enter in a different amount.
- From the Frequency dropdown, select your desired frequency. You can find your next payment due date by navigating to the dashboard, selecting your loan, and clicking the "Activity Details" tab.
- Click Review Transfer to review the details on the right pane. Then Submit.
- From your dashboard, click your loan.
- Click the Account Details tab and scroll to find your rate, interest paid, loan payoff amount, and other details.
- From the menu, click Transfer & Pay
- Click the Scheduled tab
- Click the three dots on the right and select Cancel Series
- Enter a reason for canceling (optional) and click Cancel Series
Cards
Select Manage Cards > My Cards > Alerts And Controls, or click here.
To block your DuPage Credit Union debit or credit card in Digital Banking, navigate to Manage Cards > My Cards and toggle Block this card. Blocking your card will prevent new transactions, while still allowing recurring transactions, pre-authorized payments, and refunds to post to your account. Once you unblock your card you may resume transactions and payments.
- Navigate to Manage Cards > My Cards, and select your Inspire card.
- Click Inspire Cardholders: Redeem Cash Back. Follow the prompts to the cash back microsite.
- On the cash back microsite, click Redeem in the top navigation, select your preferred redemption method and follow the prompts provided.
To view or redeem your points, navigate to Manage Cards > My Cards, and select your Imagine Rewards card. Click Redeem Rewards and follow the prompts provided.
If you are traveling internationally, we recommend sharing your travel details to help ensure the seamless use of your debit or credit card.
- Select Manage Cards > My Cards
- Hover over your card and click Manage card.
- Click Travel Notices and follow the prompts to submit your travel notice.
If you have more than one card connected to Digital Banking, you will be given the option to add other cards to the notice. If you had advised us of future travel plans but are no longer traveling, please update your notice in Digital Banking or contact us so that we may remove it.
For tips and other questions, visit our international travel page.
Credit Card: Your credit limit is the amount you have available to borrow on a credit card account. To request a credit limit increase for your credit card, fill out this secure form. Please allow 2-3 business days for the completion of your request.
Debit Card: To request a daily purchase limit increase for your debit card, use this link to log into Digital Banking and complete the form. Please allow 1-2 business days for completion whereupon a team member will send you a message in Digital Banking.
If it is an urgent need, once your credit or debit card application is submitted, please contact the loan department at 1-800-323-2611.
Join
800-323-2611
Contact Us
Branches & ATMs
Pay My Loan
Schedule Appointment
