NAPERVILLE – March 2, 2017 – MemberXP, the nation’s largest credit union-specific mystery shopping program, has awarded DuPage Credit Union the MXPerformance Best of the Best Award for the fourth quarter of 2016.
DuPage Credit Union outperformed its peers by earning a Top Three score by outside consumer shoppers in four categories:
- Top Tangibles Score
- Top Reliability & Accuracy Score
- Top WOW! Score Factor – would recommend the Credit Union to others
- Top WOW! Score Factor – better service than competitors
“We’re honored to be recognized for our member service, as our Team strives to provide memorable banking experiences for Members and non-members alike,” said DuPage Credit Union Vice President of Business Solutions Amy Brandt.
DuPage Credit Union led a group of more than 75 high performing credit unions across the United States in providing exceptional member service based on outside consumer shoppers feedback about its service.
MemberXP helps credit unions create unparalleled member service experiences through mystery shop evaluations performed by the credit union’s own members and by professional mystery shoppers.
“Your credit union’s (DuPage Credit Union) top scores show your strong commitment to providing extraordinary service as a member-owned financial institution,” said Constance Anderson, President of MemberXP.
About DuPage Credit Union
DuPage Credit Union is more than just a bank we’re a member-owned financial institution united by a common spirit. As a not-for-profit credit union with more than 33,000 Members, we’re energized to create memorable banking experiences to help with life’s events, big and small. We offer financial solutions to anyone who lives or works in DeKalb, DuPage, Kane, Kendall, Lake, McHenry and Will counties; or attends school in DuPage County. To learn more about DuPage Credit Union, visit dupagecu.com, call 800-323-2611 or stop by a Branch Office. Deposits are insured to $250,000 per account by American Share Insurance. By Members’ Choice this institution is not federally insured. DuPage Credit Union is an Equal Housing Opportunity Lender. NMLS #445096. DuPage Credit Union…banking inspired.
MemberXP is the largest provider of credit union direct member feedback via mystery shopping in the United States. As a leader in industry-specific benchmarking and the nation’s highly-rated credit union member experience measurement services, MemberShoppers and MemberView, MemberXP provides actionable research to credit unions in their pursuit of brand differentiation via its omnichannel voice of member service with built-in member effort and promoter scoring.
Contact: Tami McQueen
DuPage Credit Union
630-428-3440 ext. 3068