NAPERVILLE – August 24, 2016 – MemberShoppers, the nation’s largest credit union-specific mystery shopping program, has named DuPage Credit Union as one of its highest performers in member service for the second quarter in 2016.
DuPage Credit Union outperformed its peers by earning a Top Three score in three of 18 categories:
- Top Tangibles Score-Outside Consumer Shoppers
- Top Reliability & Accuracy Score – Outside Consumer Shoppers
- Top WOW! Score Factor – would recommend the Credit Union to Others– Outside Consumer Shoppers
“We’re honored to receive such high marks,” said DuPage Credit Union President & CEO Diane Shelton. “Our Team’s focus is on making each banking experience memorable for our Members and non-members alike. The mystery shopper feedback we receive is a valuable part of our commitment to continually improve our Member experience.”
DuPage Credit Union led a group of more than 70 high performing credit unions across the United States in providing exceptional member service based on member feedback about its service.
MemberShoppers helps credit unions create unparalleled member service experiences through mystery shop evaluations performed by the credit union’s own members and by professional mystery shoppers.
“DuPage Credit Union’s high scores show its dedication to improving its member’s financial lives by providing exceptional member advocacy and service,” said Constance Anderson, founder of MemberXP. “DuPage Credit Union’s performance puts it among the best-of-the-best credit unions for consumers.”
About DuPage Credit Union
DuPage Credit Union is more than just a bank we’re a member-owned financial institution united by a common spirit. As a not-for-profit credit union with more than 33,000 Members, we’re energized to create memorable banking experiences to help with life’s events, big and small. We offer financial solutions to anyone who lives or works in DeKalb, DuPage, Kane, Kendall, Lake, McHenry and Will counties; or attends school in DuPage County. To learn more about DuPage Credit Union, visit dupagecu.com, call or stop by a Branch Office. Deposits are insured to $250,000 per account by American Share Insurance. By Members’ Choice this institution is not federally insured. DuPage Credit Union is an Equal Housing Opportunity Lender. NMLS #445096. DuPage Credit Union…banking inspired.
MemberXP is the largest provider of credit union direct member feedback via mystery shopping in the United States. As a leader in industry-specific benchmarking and the nation’s highly-rated credit union member experience measurement services, MemberShoppers and MemberView, MemberXP provides actionable research to credit unions in their pursuit of brand differentiation via its omnichannel voice of member service with built-in member effort and promoter scoring.
Contact: Tami McQueen
DuPage Credit Union
630-428-3440 ext. 3068