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Everybody helped in walking me through the process
Marisa has been incredible to work with throughout our HELOC process. The online application was simple and her communication was very clear. She was even able to accommodate a last minute adjustment to our closing day/time. Thank you DuPage Credit Union!
Home Equity loan - I was assisted right from sending online application to the approval , in each step I received the proper guidance and support. I am very much satisfied and will recommend for everyone.
Dupage has been a reliable partner in our economic life since we moved to Naperville in 1991. We took advantage of their low interest loans to finance the unexpected: for example, replacing our furnace a year after buying our house, as well as auto loans, equity loans, and way back when a very nice piano. Staff have always been great to interact with, supportive and efficient. We very much appreciate the DuPage Credit Union.
I worked with the DuPage Credit Union team to update a Home Equity loan. I interacted with several team members through the process and all were very professional and helpful. They communicated clearly through the process and kept me informed of status along the way. Great job team!!
Patient banker answering all questions
Loving DuPage Credit Union for all of our loan needs.
Robyn was very professional and prepared. She made this my 2nd HELOC with DCU and I couldn`t be happier. We LOVE DCU!!!
Great communication during the loan process. Faster than expected. Delivered what was promised.
Applied for a home equity line of credit. Smooth process the entire time. Everyone was professional, quick to respond, all the paperwork setup correctly the first time. They estimate the closing time at 20 minutes of paperwork signing, it was 20 minutes of paperwork signing. It went great for the start to the finish. Appointment on on time. I could not think of a item that they could have done better.
The DPCU residential mortgage team was professional, courteous, and extremely responsive to every question and need. The HELOC terms are fair and excellent. Thank you Nora, Nichoel, and Kim!
Entire process was flawless. From my first contact with the processor to the closing the process was well executed.
Home equity line of credit
I’ve been a member of DuPage Credit Union for 30 yrs, however, as I engaged in a loan process I felt like family. This can be a daunting process, however, Elvia was always quick to respond to my questions. Elvia and Jonathon are quality people, they made this process efficient and as stress free as it could be. This is what it means to have a personal touch! I’m proud to be part of the DuPage Credit Union family.
Easy to do. Staff was great!
Excellent service. Barb and Nora were great. They were professional and kind in the way that they handled my questions and concerns.
I have used DuPage CU many times, for mortgages, HE Loans, car loans and I am never disappointed. They always have great customer service!
Mike H was friendly, patient and informative during a time when they were so busy with apps due to the low rates and Covid. Loved the ability to complete paperwork on line. Closing officer was also friendly, and very patient. Thanks much.
The online application was difficult, would not accept my information, would not tell me why so that I could fix it.
On the other hand the staff could not be more nice and helpful, consistantly providing wonderful customer service. They took my information over the phone and got things taken care of. Customer service like this will keep me coming back for a long time. Keep up the good work.
Super simple to process. The online experience was intuitive and streamlined. The credit union staff was eager to help. The best home loan experience I’ve ever had.
Home Equity loan process.
The process was made easier by excellent customer service.
Application and approval process very easy. Streamlined and online helpful