DuPage Credit Union - Member Reviews - DuPage Credit Union

All membership reviews

Average Star Rating: star rating

Average star rating: 5

Displaying 1 - 25 of 339

03/20/2025
Downers Grove - Customer Service
 

Kelly and Matt are super sweet, kind and helpful. We appreciate all their hard work. Thanks for making my banking experience a success.

- Mary F
02/12/2025
Best Banking Experience!
 

DuPage Credit Union is a great banking facility. It's such a friendly, helpful location. Whether you use the drive thru, or lobby, or have to call them, they work diligently to resolve your inquiry, question or issue. They have excellent knowledge, and fantastic customer service. Every person I encounter there is like family. I wouldn't think of banking anywhere else!

- Debbie B
01/15/2025
Excellent Service
 

I do have the Inspire credit card and it works well for my needs. I'm actually reviewing DuPage Credit Union. Every person I have encountered there is so very kind, and attentive to whatever your banking needs are. They are knowledgeable and efficient. I cannot say enough nice things about this facility ( I use the Downers Grove location)! The location is convenient, and have hours to accommodate anyone's needs. If you're looking for a change, this is the spot.
Thank you DuPage Credit Union.

- D B
01/10/2025
Thank You!!!
 

I cannot thank Kelly & Leah enough for helping me navigate a scamming issue. Both were extremely helpful, & calm (while I was panicking), efficient and reassuring that all will be fine. They took the issue seriously & acted quickly to resolve the situation. Thank You!!!

- Debbie B
01/10/2025
Heloc
 

I started the heloc process in November and closed in December. It was probably the easiest process I’ve done since I bought my home. Would definitely recommend anyone looking for a loan or a great place to bank. Everyone was friendly and helpful.

- Marissa
01/06/2025
Heloc loan
 

Very good service. Prompt and efficient. No hassle

- Sai R
12/11/2024
Membership & login help
 

I should like to thank DuPage Credit Union and Ms. Sarah D. for her gracious and wise help when we joined
the Credit Union a week ago and began a savings account which I am now anxious grow.
Sarah gave us even more help when, because of PC problems I was unable to sign up for online banking.
Thank you, Sarah, for your really marvelous help and for the beginning of a new friendship with DCU!

- Thomas B.
05/03/2024
 

Great experience

- John C
04/12/2024
Banking experience
 

Banking

- JamesF
04/03/2024
Home equity loan
 

DuPage CU offered a competitive rate and top notch service.

- Steve H
03/13/2024
How are you doing?
 

I recently had to change my account because I did something stupid. The people who helped me were exceptional. I couldn't have asked for better help. However, I feel that the system is archaic. I have been a member for over 30 years. I currently have a loan from your institution. I have had other loans also. I had to fill out another form to set up an account. It seemed like it should have been easy. Just give me a new account number. That was not the case. I had to fill out forms that treated me like a new customer. Because of this, I felt the whole process took longer than it should. Again, the mistake was mine. Your help was tremendous helping get through the process. I think your process is archaic and should be looked at.

- Tom J
02/26/2024
New Account
 

We want to thank Joanne for the help she provided in opening a new account and membership. She was able to navigate with us through the process and answered our concerns and questions well.

- Marina
02/12/2024
Excellent
 

Service from beginning to end was outstanding! Could not be happier!

- JOHN C
01/29/2024
Excellent service from Tara S, Contact Center Assistant Manager
 

I wanted to express my appreciation for the excellent service provided by Tara S. She had contacted me to alert me regarding the maturity of my share certificate. She was personable and professional and gave me clear and helpful information. She made me feel like a valued customer. She is a wonderful representative of the DuPage Credit Union and I want to thank her for her help and expertise.

- Patricia C
01/06/2024
Best service
 

I always receive prompt service, with a smile, that is accurate every time. Thank you for being open on Saturday!

- Lisa C
12/12/2023
Re-Financing an Adjustable rate home loam
 

I heard about your great rates on WGN Radio. A lady from your Naperville office was interviewed and said to check out DCU. The following Monday--two days later--I did just that, and the loan rate at DCU was over 2% less than it was at one of the "big banks." So I signed up. The service was great, everyone was friendly, and now I am saving money. I am happy.

- Karl B
11/09/2023
 

I am so pleased to be changing banks. It is taking me a while to get my paperwork together. But you have been most helpful to a senior citizen.

- Carole K
10/12/2023
Review of Visa service
 

Itza C was efficient, competent, charming, very helpful!

- judy c
09/27/2023
Excellent Customer Service for Checking Account Opening
 

Excellent customer service. Tana was patient and professional. Tana was awesome to work with to open a checking account.

- Roger B
08/23/2023
Compromised Account
 

Throughout 25+ years of banking with DCU I have found every employee to be courteous and helpful. Recently, two employees stand out. Daniel S and Leah D who were of tremendous help when my account was compromised; step-by-step guided me as to what forms to fill out and submit, credit bureaus to contact and best of all to contact them personally with questions. Kudos to Daniel and Leah.

- Rosemary R
08/07/2023
Home equity loan
 

Friendly staff, quick and easy!

- Pam R
06/29/2023
New account with HELOC loan
 

Very easy process, easy group to work with to get a Home equity Loan.

- Kate G
06/24/2023
Refinance Auto Loan
 

The entire staff was incredible to work with. It was a seamless process to sign and close on the load electronically. The staff walked me through the process every step of the way and they were very proactive. I'll definitely be a returning customer.

- Luke R
06/11/2023
Outstanding Service!!
 

Line of Credit - Cameron C and his DuPage Credit Union team were outstanding. They were all very knowledgeable, efficient and hospitable making the application process effortless. The service they provided from beginning to its final completion made me feel truly proud to be affiliated with such an institution.

- Gerald R
05/27/2023
Friendly, Helpful, Transparent
 

Went through DCU for a car loan and was nervous to get started. Greg got me started on the process and was so patient with all of my questions. Everyone who answered my questions was friendly and patient. Brad is the one who helped me complete the process and he was so helpful, making sure I understood every single part. I was so nervous for this big deal in my life and I couldn't imagine a better experience. I'm so grateful.

- Sophia V
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Routing Number:
271990198