All membership reviews

Average Star Rating: star rating

Average star rating: 5

Displaying 1 - 25 of 320

Compromised Account

Throughout 25+ years of banking with DCU I have found every employee to be courteous and helpful. Recently, two employees stand out. Daniel S and Leah D who were of tremendous help when my account was compromised; step-by-step guided me as to what forms to fill out and submit, credit bureaus to contact and best of all to contact them personally with questions. Kudos to Daniel and Leah.

- Rosemary R
Home equity loan

Friendly staff, quick and easy!

- Pam R
New account with HELOC loan

Very easy process, easy group to work with to get a Home equity Loan.

- Kate G
Refinance Auto Loan

The entire staff was incredible to work with. It was a seamless process to sign and close on the load electronically. The staff walked me through the process every step of the way and they were very proactive. I'll definitely be a returning customer.

- Luke R
Outstanding Service!!

Line of Credit - Cameron C and his DuPage Credit Union team were outstanding. They were all very knowledgeable, efficient and hospitable making the application process effortless. The service they provided from beginning to its final completion made me feel truly proud to be affiliated with such an institution.

- Gerald R
Friendly, Helpful, Transparent

Went through DCU for a car loan and was nervous to get started. Greg got me started on the process and was so patient with all of my questions. Everyone who answered my questions was friendly and patient. Brad is the one who helped me complete the process and he was so helpful, making sure I understood every single part. I was so nervous for this big deal in my life and I couldn't imagine a better experience. I'm so grateful.

- Sophia V
Personal loan

Everyone was pleasant and helpful. They made the whole process quick and easy.

- Cecilia k
Checking - Downers Grove Branch

Kelly was very patient & understanding. She explained procedures thoroughly, very kind & willing to answer any & all questions.

- Sharon P
Medallion signature

I called to set up an appointment and everyone was great from start to finish! I needed a Medallion stamp for some legal papers and the financial officer , James, at the corporate office was polite and very efficient with the documents!
Every person I have dealt with at DuPage credit has been great!
I’m delighted because I just became a new member and have been like a valued customer unlike my last big bank ! Thank you

- Russell R
- Donna C
Motorcycle loan

Very fast,efficient, friendly

- John R
Wheaton Branch

Had a good meeting with Brad and set up accounts. Very helpful and glad to be back wit DCU after 30+ years of favorable experience.

- Ken C
Not a good start at all

Venmo sent in a transfer and I was short .40 cents! Got an NSF fee of $30, then Venmo tried again and I got hit with another $30 fee. Ridiculous. Also I signed up online promo of $50 dollars as it said any bank account. Luckily David did get me the $50 but only after I called it out and showed him the promo. Once my car is paid off I’m closing my accounts.

- Andrea T

Andrea - We would like the opportunity to discuss this with you, please give us a call at 800-323-2611. We look forward to speaking with you.

- Dupage Credit Union
Auto Loan Refinance

Process was seamless, staff were very helpful. A great experience from start to finish.

- Richard F
car loan

They been very friendly and helpful. Making my first time car buyer easier. If I have questions don't understand they are nice to help me out.

- Jennifer G
Car loan refinancing

Very easy to refinance my car at a lower rate

- SW
Car Refi

Refinance of car
Absolutely great !!!
Super easy - great great service
And DCU saved me a ton of money !!!!

- Denna C
Amazing service

I recently opened up a new account. I have to say every single time I go into the bank I receive phenomenal service. Jackie (I hope my memory is correct on her name)has been amazing.

- Kathy M
Glad to be a new client

Opening a new account was an easy and pleasant experience.

- Cecile S
Thank you

I am a new member and I refinanced my car loan at the same time. Sarah and Tina were both amazing. They made the transition very easy. Thank you!!

- Sharon C.
Extremely Happy with your service

After my account and credit card were compromised I received a phone call alerting me from Dupage Credit Union. I was so grateful they called and caught this. They made an appt. for me with Tania D at the Wheaton Office to get everything straightened out. She was so reassuring and very professional. Tania took care of creating a new account for me and getting everything set up. She created a new charge account and card for me as well. She was super pleasant and very knowledgeable. She made this process very comfortable for me and I was very happy this was taken care of and done promptly. I can't say enough about Dupage Credit Union and the staff especially Tania! Thank you so so much!!!

- Joni B.
Outstanding Service

After opening up an account online there was still questions I needed to ask, Joanne B from the Naperville CU helped me out and told me about other services that would benefit me, helped me with direct deposit and anything else I needed help with.. Very professional in all aspects and very kind…

- Patrice J
Downers Grove Branch

Great front desk service.

- Mohammed S.
Absolute Pleasure

Tara has helped us out from opening our original accounts to doing our car loans. She is an absolute pleasure to work with.

- Scott & Emily R
Account Set Up

D'Andrea and the team were so helpful and accommodating. I couldn't be more pleased with their tremendous service. As a long time member, I am so happy that the credit union has D'Andrea on their team.

- Ronnie E
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