All membership reviews

Average Star Rating: star rating

Average star rating: 5

Displaying 1 - 25 of 332


Great experience

- John C
Banking experience


- JamesF
Home equity loan

DuPage CU offered a competitive rate and top notch service.

- Steve H
How are you doing?

I recently had to change my account because I did something stupid. The people who helped me were exceptional. I couldn't have asked for better help. However, I feel that the system is archaic. I have been a member for over 30 years. I currently have a loan from your institution. I have had other loans also. I had to fill out another form to set up an account. It seemed like it should have been easy. Just give me a new account number. That was not the case. I had to fill out forms that treated me like a new customer. Because of this, I felt the whole process took longer than it should. Again, the mistake was mine. Your help was tremendous helping get through the process. I think your process is archaic and should be looked at.

- Tom J
New Account

We want to thank Joanne for the help she provided in opening a new account and membership. She was able to navigate with us through the process and answered our concerns and questions well.

- Marina

Service from beginning to end was outstanding! Could not be happier!

Excellent service from Tara S, Contact Center Assistant Manager

I wanted to express my appreciation for the excellent service provided by Tara S. She had contacted me to alert me regarding the maturity of my share certificate. She was personable and professional and gave me clear and helpful information. She made me feel like a valued customer. She is a wonderful representative of the DuPage Credit Union and I want to thank her for her help and expertise.

- Patricia C
Best service

I always receive prompt service, with a smile, that is accurate every time. Thank you for being open on Saturday!

- Lisa C
Re-Financing an Adjustable rate home loam

I heard about your great rates on WGN Radio. A lady from your Naperville office was interviewed and said to check out DCU. The following Monday--two days later--I did just that, and the loan rate at DCU was over 2% less than it was at one of the "big banks." So I signed up. The service was great, everyone was friendly, and now I am saving money. I am happy.

- Karl B

I am so pleased to be changing banks. It is taking me a while to get my paperwork together. But you have been most helpful to a senior citizen.

- Carole K
Review of Visa service

Itza C was efficient, competent, charming, very helpful!

- judy c
Excellent Customer Service for Checking Account Opening

Excellent customer service. Tana was patient and professional. Tana was awesome to work with to open a checking account.

- Roger B
Compromised Account

Throughout 25+ years of banking with DCU I have found every employee to be courteous and helpful. Recently, two employees stand out. Daniel S and Leah D who were of tremendous help when my account was compromised; step-by-step guided me as to what forms to fill out and submit, credit bureaus to contact and best of all to contact them personally with questions. Kudos to Daniel and Leah.

- Rosemary R
Home equity loan

Friendly staff, quick and easy!

- Pam R
New account with HELOC loan

Very easy process, easy group to work with to get a Home equity Loan.

- Kate G
Refinance Auto Loan

The entire staff was incredible to work with. It was a seamless process to sign and close on the load electronically. The staff walked me through the process every step of the way and they were very proactive. I'll definitely be a returning customer.

- Luke R
Outstanding Service!!

Line of Credit - Cameron C and his DuPage Credit Union team were outstanding. They were all very knowledgeable, efficient and hospitable making the application process effortless. The service they provided from beginning to its final completion made me feel truly proud to be affiliated with such an institution.

- Gerald R
Friendly, Helpful, Transparent

Went through DCU for a car loan and was nervous to get started. Greg got me started on the process and was so patient with all of my questions. Everyone who answered my questions was friendly and patient. Brad is the one who helped me complete the process and he was so helpful, making sure I understood every single part. I was so nervous for this big deal in my life and I couldn't imagine a better experience. I'm so grateful.

- Sophia V
Personal loan

Everyone was pleasant and helpful. They made the whole process quick and easy.

- Cecilia k
Checking - Downers Grove Branch

Kelly was very patient & understanding. She explained procedures thoroughly, very kind & willing to answer any & all questions.

- Sharon P
Medallion signature

I called to set up an appointment and everyone was great from start to finish! I needed a Medallion stamp for some legal papers and the financial officer , James, at the corporate office was polite and very efficient with the documents!
Every person I have dealt with at DuPage credit has been great!
I’m delighted because I just became a new member and have been like a valued customer unlike my last big bank ! Thank you

- Russell R
- Donna C
Wheaton Branch

Had a good meeting with Brad and set up accounts. Very helpful and glad to be back wit DCU after 30+ years of favorable experience.

- Ken C
Motorcycle loan

Very fast,efficient, friendly

- John R
Not a good start at all

Venmo sent in a transfer and I was short .40 cents! Got an NSF fee of $30, then Venmo tried again and I got hit with another $30 fee. Ridiculous. Also I signed up online promo of $50 dollars as it said any bank account. Luckily David did get me the $50 but only after I called it out and showed him the promo. Once my car is paid off I’m closing my accounts.

- Andrea T

Andrea - We would like the opportunity to discuss this with you, please give us a call at 800-323-2611. We look forward to speaking with you.

- Dupage Credit Union
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