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From a prior review written on 02/10/2019.
I spoke with a representative from their Digital Solutions department and it was admitted the prior evening there was an unexpected outage that prevented logins from occurring. I was also given details that could help aide in the login for future banking so that I wouldn't need to get such errors, the advice given at least for me, seemed to have work thus far and I do appreciate such a quick response.
I've updated this review from a 4 to a full 5 star rating. Thank you again DuPage CU for your patience.
Awesome Member Service! Best banking experience I've ever had. Great people work here.
With me, DuPage Credit Union has the Trust Factor other banks do not have! If I understand it rightly, each person who banks there is part owner and has a vote if they want to exercise it, and $ is backed up but not by big government! (It is not like the Post Office where we wait and wait even at the regional center in Carol Stream!) Two to four people are at their places to make transactions quick and personable. I like the picture comparison they have on the screen to double-check for safety! Since Jalisa has been promoted, the people who have taken her place have been just as personable (and that’s saying a LOT)! Thanks to all at DuPage CU‼️
Excellent customer service. Thorough explanations. Efficient and quick to answer questions.
Everyone here is super friendly and helpful. I knew my money was in great hands and it was easy to obtain. Overall its been a joy banking with DuPage Credit Union.
These days a credit union just makes so much sense!!! No fees, great service and always pleasant tellers. While traveling in Europe my charge card had no fee - better deals with everything.
would be honored to join
Great service and kindness on your part for the past 18 years. Thank you for everything!
Very good service, friendly & helpful people. I will recommend DuPage Credit Union to others.
I would like to thank and acknowledge the superior customer service I receive ever single month when I pay my rent from another Credit Union here. Jalisa is kind, patient, personable and extra helpful on every transaction, every time. She is fantastic and exhibits old-fashioned service that is rarely found - many, many thanks!
In all of my years working with banks - for loans - DuPage Credit Union has been the best experience I have ever had. Turnaround time, staff, all 5 stars. I will never go anywhere else.
Staff was very friendly and courteous. Would recommend DCU to friends & family.
Thank you for your professional service.
I was very pleased with my first experience at the DuPage Credit Union. Tana and all of the individuals I have worked with have gone above and beyond to ensure all of my needs were met. I will definitely recommend the DuPage Credit Union for any of the services you provide- thank you.
Excellent customer service.
When I needed a bank or Credit Union within walking distance, DuPage Credit Union was the best fit. Between location and their shared branch banking, things have worked out very well for the last 5 years. While it hasn't always been perfect, they have always made things right when there have been issues.
These reasons, along with their staff's customer-focused approach is what led to to move my main accounts to them as well. When I unfortunately had to end an almost 40 year banking relationship with another institution, DuPage Credit Union was the only option I looked at to replace it. Their staff made the initial setup and beginning steps of the transition very easy, and were willing to stay after hours to ensure everything was completed in one visit.
I know that there are lots of banks and Credit Unions out there. But I strongly suggest and recommend that you take a strong look at DuPage Credit Union for all of your financial needs!
great place to get home equity loan .special thanks for Kim F for helping me by putting more efforts to make it happen .Thanks again Kim.
We have always had peace of mind with the products and services provided by DuPage Credit Union during our most recent needed time. We are very thankful to DuPage services.
The DuPage Credit Union always give their best in the business.
Like a small town bank everyone is very knowledgeable about all of their products. The DuPage Credit Union has always had the best rates in the business.
DuPage Credit Union is absolutely wonderful. Interaction with Jalissa and other Customer Service employees is always a pleasant experience. Thanks Jalissa and DuPage Credit Union. I appreciate the professionalism exemplified.
I get treated like a person - not an account number. All the staff is great. I'd never to back to a regular bank.
Easy to pay, easy to use and friendly superior service. Especially by Jalisa! So Helpful!
Very helpful, giving me great advice.
Your credit union has treated me with respect and courtesy from the first day. Whether I have a small amount or large, the same treatment is accorded to me. In this time of business before people, you have put people first.