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Nichoel L was a TREMENDOUS BLESSING to work with as I walked through the process of purchasing my first home earlier this month!!! She was VERY thorough, VERY patient, VERY helpful and went above and beyond to make sure I had everything that I needed to proceed with purchasing my first home!!! It's a scary, unsettling, crazy, and expensive process to say the least. Her consistent follow-up and follow-through were GREATLY appreciated!!! Working with Nichoel for a few short months can be summed up in one word: phenomenal!!! Purchasing a home in such a crazy sellers' market/economy was very unsettling and very intimidating, but I had no choice. This was the 1st time ever where purchasing a home was cheaper than renting, crazy times indeed. Nichoel answered my 20-million questions (seriously, I had a ton and still have more) with grace and patience as I chartered unfamiliar territory. She is a TREMENDOUS asset to your Team and was EXTREMELY helpful in so many ways!!! Her professionalism and tender care are rare as an employee and GREATLY appreciated!!! THANK YOU, Nichoel, for ALL of your assistance, for going above and beyond, and for being you!!!!!!
On a side note, one thing that would have been EXTREMELY helpful (it would have eliminated a LOT of questions) would be to have your Loan Officers provide the "Your Home Loan Toolkit" at the pre-approval stage and NOT at the contract stage. That "step-by-step" guide is a necessity at the VERY beginning of the home buying process, not at the end. I shared that with Nichoel and a few others once I reviewed the wealth of information that was provided. Receiving that toolkit as soon as possible would have minimized/eliminated a LOT unknowns. But hindsight is always 20/20 so perhaps this suggestion would be taken into consideration in the future. But I am STILL VERY GRATEFUL, THANKFUL AND BLESSED to have had the opportunity to work with Nichoel L!!!!
My husband and I have been DuPage Credit Union Members for over 40 years. After his death last year, it became very important for me to have assistance with purchasing a new home. The staff at DuPage helped from my first inquiry to my closing on my new home.
Gary R. was my loan officer and he helped me fulfill the necessary requirements and prepare the proper documents. I am very pleased with the staff who helped me buy a home that fits my needs as a senior citizen.
I was not happy with how long it took to get my loan approved and the time it took to get responses from my loan processor.
Thank you Dawn. Service is important to us and we appreciate your feedback.
Matt F and Analilia were very helpful and patient with my many questions. It was all done via email. Occasionally this was awkward but it was good not to have to go all the way to Naperville from the Northwest Suburbs! Thank you.
Everything went so smoothly! Great communication and impeccable customer service! Thanks to Nora H for all of your help.
I contacted DCU to convert/refinance an adjustable HELOC to a fixed-rate conventional mortgage after 'firing' one of those online mortgage companies for awful customer service and continual delays. I should have skipped that first mistake and worked with DCU out of the gate. Gary R. and Nichole made the entire process easy and quick -- with great communication and no snags. What a pleasant experience! I recommend highly that you avoid the online outfits where you're just a number and stick with a local credit union that really values your business and takes great care of their customers. Thanks, DCU!
Everything went very quickly and smoothly, a very professional process by knowledgeable, friendly, and helpful Dupage CU staff, all my questions answered promptly, helpful guidance, mostly done online, a great interest rate, thank you!!
Just want to say the process for financing my mortgage through DuPage Credit Union was great. The staff worked with me throughout the entire process making it a very easy process. Got a great rate and comfort in knowing my mortgage will not be sold off to a third party. Highly recommended
I am so glad I chose DuPage Credit Union for my home loan. Matt F helped to make everything smooth and easy. We closed on time and everything was in order.
I’m very happy that an employee there at the credit union suggested that I give them the opportunity to offer me a better mortgage. The process was was easy and fast. Thank you all at the credit union
Kudos to Nora H and Nicole L.
Thank you so very much for making our refinance experience a great one…
Compared to other companies we had inquired with DuPageCU stands out … with service, professionalism, knowledgeable and timely process.
Rich and Cherie E
An absolutely great experience! Worked with Matt F and Nichole L. The refinance process went smoothly, and both of these folks treated my wife and I like we were their only clients!
They did everything to make it easy for a first time buyer. Answered every question that I might have had or didnt think to ask. And helped in every way. I would definitely recommend them again to anyone looking for a loan!!!
The process was somewhat longer than anticipated and at times stressful. The associates who worked on the proposal were always respectful and committed to closing the mortgage. I would like to personally commend Senior Mortgage Originator Elvia C and her Her Loan Processer Lynda S. One other individual that I wish to note was the loan closer Amy who addressed any questions thru out the actual signing process. My wife and I would like thank all who contributed to this process.
Stanley and Mary
Just wanted to say a belated thanks to Matt F for his help in quickly and seamlessly processing our refinancing application. It was really easy working with him and he made a stressful time much easier. He's a great employee.
Professional and friendly service was received throughout the application and closing process. Very happy with my 10 year refinance loan and the money I will be saving. Thank you DuPage Credit Union and staff.
5 star service. Elvia was very helpful and understood my unique situation.
After attending a DuPage Credit Union mortgage webinar hosted by Nora H, I was better prepared to start the process of purchasing a home. After having the pleasure of working with Nora and Nichoel L, what could have been a stressful process was actually rather easy. They were ALWAYS available, even to answer some of the same questions a few times just to calm my nerves. Their combined efforts were invaluable and I would wholeheartedly recommend DuPage Credit Union for any future purchases or refinancing opportunities. Excellent job!
Elvia was a fantastic help in our process of purchasing a home. She walked us through the entire application process, reached out proactively every step of the way, and communicated very clearly about what was needed and expected of us in order to achieve an approval for our home loan. Nichoel was also extremely helpful as the Processor, letting us know what she needed, when she needed it, etc. All in all, DuPage Credit Union made our dream of buying a home a reality. We have financed our 2 cars and now our home with DCU and could not be happier with our choice to be members 15 years ago. Thank you to everyone!
Everyone associated with DCU did a great job, communicating well and guiding us through the process quite easily.
My husband and I recently refinanced our mortgage through DuPage Credit Union and the process was extremely smooth! It was such a quick and easy process compared to any other past experience we've had with big named banks.
Home refinance process was simple and fairly quick given the large number of home refinances going on at this time.
Mike H and Nichole L were perfect partners for us. The Refinancing went well. We felt at ease going through this process.
Thank you for having employees of this caliber .
Thank you for your help with the refinance.