We are committed to protecting the personal information of our members and visitors to our website. This policy is one way of sustaining your trust in our Credit Union, our products and our services. Our policy applies to DuPage Credit Union webpages from which directly link to this policy. This policy applies only to the collection, use and sharing of information about you, whom we share it with, and how we protect it. Our websites may contain links to third party sites not controlled by DuPage Credit Union or covered by this privacy policy. Once you become a member of DuPage Credit Union we will provide you with a Privacy Notice describing our privacy practices related to the collection and sharing of personal information about our members, as required by law.
What information do we collect?
Website Forms
When you apply online for products or services, we may need to collect personal information in order to complete your request. The personal information we collect varies depending upon the product or service for which you apply. Examples of information we may collect includes the following:
- Name
- Address
- Date of Birth
- Gender
- Employment Information
- Financial Information
- Address
- Email Address
- Social Security Number
Information we capture through an application or enrollment is securely transferred to DuPage Credit Union. We may also collect your personal information from credit bureaus, Chex Systems, affiliates, or other companies.
Financial Calculators
We offer online financial management calculators to assist you in your personal financial analysis and planning efforts. The information necessary to perform the calculations includes personal financial information; however, this information does not include personal identifiers to link the information to your identity. The information you enter is not stored or retained by us. The information is used only in the aggregate and cannot be tracked back to the individual.
Cookies and Third-Party Analytics
We use cookies to administer website personalization, targeted marketing ads, and more. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). This allows us to better understand and improve user interactions on our website, providing our members with the best experience along with products and services that may be most useful to them. There are two ways this service is utilized:
- Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The data is processed and retained as described in their Privacy & Terms.
- We utilize Google Enhanced Conversions to measure the effectiveness of our advertising campaigns. The data is collected and retained as described in their Advertising Policies.
By using this website, you consent to the processing of data about you by Google as listed above.
Online Behavior Advertising
DuPage Credit Union uses online behavioral advertising as a remarketing tool. Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preference and usage patterns. To opt out and/or customize the behavioral-targeted advertisements you see online, click here.
Other Information
Other information we collect varies depending on the type of activity you are performing and helps us personalize and continually improve your experience. Much of our website can be accessed without providing any personal information. On all pages that collect personal information, we specifically indicate what information is required in order to provide you with the product or service you have requested.
How do we use your information?
Information collected through this website may be used to:
- Improve the quality of your visits to our site and your overall experience
- Respond to your question or suggestions
- Fulfill your online application or enrollment requests
- Send promotional offers to selected groups of website visitors
We may also use the information we collect for analytic purposes, market research, or for marketing purposes, as allowed by law.
Who do we share your information with?
We limit the release of information and we do not sell members' information. We will share information only when necessary to administer products or services we provide, when we partner with affiliates or on joint marketing with other financial companies to offer you a broader array of products and services, or other third parties with your consent. We may disclose your personal information as otherwise permitted or required by law (such as in response to a subpoena, warrant or court order or to exercise our rights to defend against a legal claim, prevent or take action regarding illegal activity or suspected fraud, etc.) Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Why can't I limit all sharing?
Federal law gives you the right to limit only:
- Sharing for affiliates’ everyday business purposes-information about your creditworthiness
- Affiliates from using your information to market to you
- Sharing for non-affiliated to market to you
To limit your sharing, complete our Privacy Opt-Out Form.
Children’s Online Privacy Protection Act (COPPA)
The Children’s Online Privacy Protection Act (COPPA) prohibits unfair or deceptive acts or practices (on the Internet) in connection with the collection, use, and/or disclosure of personal information from and about children under the age of 13. DuPage Credit Union does not knowingly collect personal information online from individuals under the age of 13 without obtaining consent from a parent or legal guardian. Online applications may not be processed for members or applicants under the age of 13.
Linking to third parties
Our site contains hyperlinks to other web sites operated by third parties, which will take you away from our site. Please note that DuPage Credit Union does not have control over the security or privacy practices of any third party and does not guarantee the accuracy or completeness of any information presented on these sites nor does DuPage Credit Union represent either the third party or our member if the two enter into a transaction or dispute. The third party’s privacy and security policies may differ from those practiced by the Credit Union and are not covered or controlled by our Privacy Policy.
DuPage Credit Union provides experiences on social media platforms including, but not limited to, Facebook®, Instagram®, YouTube®, LinkedIn® and X® that enable online sharing and collaboration among users who have registered to use them. Any content you post on official DuPage Credit Union managed social media pages, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms, is subject to the terms of use and privacy policies of those respective platforms. DuPage Credit Union reserves the right to moderate or delete your comments on our social media pages.
We encourage our members to know when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. Our privacy statement applies solely to information collected by the DuPage Credit Union website.
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