Existing Online Banking user: how do I sign in to the new Digital Banking platform? 

1. Visit dupagecu.com and click the “Login” button on the top right. Or, if you prefer a mobile experience, download the DuPage Credit Union mobile app from the App Store or Google Play.
2. Enter in your current Online Banking username and password and click the “Log in” button.
3. Click “Create new password”
4. Verify your identity by entering in your current Online Banking username, account number, (click here if you need help finding your account number), the primary account holder’s Social Security number, and zip code.
5. Choose a password reset method and a one-time code will be sent to your preferred device.
6. Once you enter your one-time code, create your password. Please take note of the password requirements:
   • Minimum length is 8 characters
   • Must include a number, uppercase letter and lowercase letter
   • Must include one of the following special characters: $^*()=+.%[email protected]#&_-
7. Confirm your contact information, accept the terms and conditions, and you’re all set to begin using Digital Banking!

Click here for screenshots of the experience.

I’m a new Digital Banking user. How do I register?
If you did not previously have Online Banking, you can register by:

1. Visit dupagecu.com and click the “Login” button on the top right. Or, if you prefer a mobile experience, download the DuPage Credit Union mobile app from the App Store or Google Play.
2. Click “Register a New Account”
3. Agree to the terms and verify your identity by entering in your account number, (click here if you need help finding your account number), your SSN, and zip code.
4. Create a username and select where you’d like your temporary password sent.
5. Verify your temporary password and set your new password. Please take note of the password requirements:
   • Minimum length is 8 characters
   • Must include a number, uppercase letter and lowercase letter
   • Must include one of the following special characters: $^*()=+.%[email protected]#&_-
6. Confirm your contact information and you’re all set! Click the “Complete Profile” button to upload a photo and review your personal information.

Click here for screenshots of the experience.

What browsers and devices are supported?
Members can access their accounts via desktop, tablet, or mobile devices. For an optimal experience, make sure their devices are using the most updated versions of software.

• Browser Support – Make sure their browser is within the latest 2 versions (Safari, Chrome, Edge, Firefox). Please note, Internet Explorer 11 does not support digital banking and standards that are implemented in newer browsers.  Note: Browser versions can be found in the browser’s main navigation, typically under the burger menu () or the 3 dot menu item ( or ) under Help or About… (eg: About Google Chrome)
• Device Support
  • Windows: Versions still supported by Microsoft & support a browser listed above
  • OS X: Versions still supported by Apple & support a browser listed above
  • Android: Version 9.0+
  • iOS: Last 2 major releases

How do I download the mobile app? 

• Apple Users: If you currently have the DuPage Credit Union mobile app and have automatic updates turned on, you will see the new version when you load the app. If you don’t currently have the mobile app, you can download it from the App Store beginning April 4.
• Android Users: Android users will need to delete the old app and download a new version from the Google Play Store—the link will be available by April 4.

Where can I find my account number to register for the Digital Banking platform?
There are multiple ways to access your DuPage Credit Union account number. You can find your account number:

• Loan Agreement or Membership Application. Your account number can be found in the upper left hand corner of your Loan Agreement or Membership Application.
• Vehicle Welcome Packet. If you financed your vehicle at the dealership, your account number is at the top of your vehicle welcome packet.
• With Your Checks. If you have them, you can find your account number at the bottom of your checks.
• Through Online Banking. After logging into Online Banking, select the account you want to make a payment to. On the Account Details page, click Account Information. The full account number is at the end of “Account Name” and includes everything before the “-“. Everything after the “-” is the “suffix.” This option is only available until the evening of March 31.

Still can’t find your account number? We’re happy to help: call us at 1-800-323-2611.

I’m an existing Online Banking user signing into Digital Banking for the first time and I forgot my Digital Banking password.
Not to worry, as part of the verification process you will be asked to create a new password anyways.

What’s changing to the primary and joint account structure?
If you are the primary and/or joint accountholder on multiple accounts, with the new Digital Banking platform, all of your accounts will be aggregated into one view. This means you’ll only have to remember one username and password to view all of your accounts!

Please note that because of this change to the account structure, anyone you previously shared a login with (such as a joint account holder) will now be able to see all of the accounts and products associated with you if you continue to share a login.

Can the joint accountholder have a separate login?
Yes. If you’re a joint accountholder, click “Register a New Account” from the main Digital Banking login page. After registering, the joint accountholder will have their own login to view all of their own accounts (i.e. checking, savings, and loans), as well as any accounts that they are joint on.

When will the primary accountholder be able to authenticate into the new Digital Banking platform?
By April 4. Be on the lookout for more information when the new platform is ready.

Can the joint accountholder see the primary accountholder’s statements?
If a joint accountholder creates a login using their own credentials, they won’t be able to see the primary accountholder’s statements.

Will my account information from other financial institutions carry over to the new platform?
Yes. Any transfer accounts from other financial institutions that are currently established on your account will carry over to the new platform and be seen under the Accounts screen. However, if you are utilizing the Financial Insight tools (Spend Analysis), you will need to re-enter the account information to gain a more holistic view of your finances (balances/transactions).

Will I be able to see all my statements from one login?
No, you will only be able to see statements for the main account associated with your username (the account number you use to authenticate). If you need to access statements for another account, you will need to set up an additional login for that account.

Where can I find my loan payment amount and loan payoff amount?
From the Accounts > Activity screen, click your loan. Next, click the Account Details tab and navigate to "Calculate Loan Payoff Amount."

How far back can I search transactions on an account in Digital Banking?
Up to 16 months of transactions will be available.

Will I be able to download transactions to Quicken or Excel in Digital Banking?
Yes. From the Accounts > Activity screen, click your account and then click the "Download Transactions" icon.

How do I hide an account in Digital banking?
From the Accounts > Activity screen, click the pencil icon and then “Hide This Account.”

If I hide my account in Digital Banking, will I still be able to transfer funds to/from that account?
Yes, hiding an account from the Dashboard will not affect your ability to transfer to and from the account.

How can I link an external account on the Dashboard in Digital Banking?
Linking external accounts you have at other financial institutions allows you to get a holistic view of your finances both on the Dashboard and on the Financial Insights screen. Click the “Get Started” button under “Link External Accounts” on the Dashboard and follow the prompts to link your account. Linked account balances are updated every 24 hours. Some accounts may not automatically refresh as your bank may require Multifactor Authentication (MFA). You will need to manually refresh your credentials by going to Tools > Account Settings > Accounts in your browser or More > Settings > Accounts in the mobile app and clicking on the linked account that you would like to update.

Please note: Linking an external account in this way does not allow you to transfer to/from that account. To create an external transfer account, select Transfer & Pay > Add External Account in your browser or Transfers > Add Account in the mobile app.

Can I change the order of my internal accounts and linked accounts on the Dashboard?
Yes, you can change order the accounts within a group (an account type class) to display in whatever order you desire. Click your profile image on the top right > Settings > Accounts > Reorder Accounts.

How do I set up account alerts?
Select Tools > Account Alerts on your browser or More > Tools > Account alerts in the mobile app.

I previously had alerts set up in the current Online Banking platform. Will they transfer over to the new Digital Banking platform and mobile app?
No, alerts will need to be set up in the new digital banking system. The new Digital Banking platform has even more alert options to fit your specific needs!

How do I sign up and access eStatements?
Select Accounts > Credit Card & Member Statements from your browser or More > Accounts > Credit Card & Member Statements in the mobile app and click the “Subscribe” button.

Will I have access to my eStatement history after the in the new Digital Banking?
Yes, all history will transfer over to the new platform.

Will I have access to my check image history in the new Digital Banking platform?
No, check image history will not transfer to Digital Banking. If you’d like check images for your records, please download them in Online Banking by March 31.

What is Snapshot?
Snapshot allows mobile app users to preview their balance without logging in. To enable Snapshot in the mobile app, navigate to More > Settings > Snapshot.

I saw a screen for “Digital ID” in the mobile app? What is Digital ID?
Digital ID is a tool that—should you contact the Credit Union with an account-specific question—provides an additional layer of security and allows a Credit Union team member to easily verify your information.

How can I change the name of an account in Digital Banking?
Log in to Digital Banking on a browser (this cannot be done in the mobile app). Then, select the account from your Dashboard. Once on the Accounts page, click on the pencil icon next to the name of the account to give your account a nickname.

How can I pay my DuPage Credit Union loan?
If you wish to pay your loan, you have many options—including one-time guest payments outside the Digital Banking login. Visit the Pay My Loan page to get started.

Will Popmoney® be available in Digital Banking?
Popmoney® was discontinued in Online Banking on February 28, 2023 and will not be available in the new platform. The Credit Union will continue to evaluate options for a new person-to-person service.

Will Bill Pay be unavailable during the migration to new Digital Banking Platform?
On March 29, 30, and 31, please do not schedule new future-dated payments or make modifications to existing payments. If you have a current payment scheduled for these dates it will be processed as normal.

Additionally, Bill Pay will be unavailable from April 1 - 3. During this time period, you cannot add new payments or make modifications to existing scheduled payments. If you have a current payment scheduled for April 1-2 it will be processed on April 3 in the new Digital Banking platform.

Will Bill Pay payees and previously scheduled payments carry over to the new Digital Banking platform?
Yes, all current payees/payee information will carry over. Any payments set up before March 29 will transfer over to the new platform.

What are ebills vs Bill Pay?
An eBill (electronic bill) is an electronic version of a paper bill that you can view and pay via the Bill Pay widget. The eBills are only compatible with companies that have been designated as an eBill provider.

What is going to happen to my points and cash back once the credit union is on the new system?
All of your points and cash back will transfer over to the new platform.

Will I still be able to access my past credit card statements?
Yes, you will still have access to the same statements in the Digital Banking platform.

I had a payment set up through the credit card portal to pay my credit card bill after the systems migration. Will that payment still go through?
Yes, all payments scheduled through the online credit card portal will transfers over to the new Digital Banking platform.

What happened to the Card Controls app?
Support for the Card Controls app is ending March 30, but not to worry! The new DuPage Credit Union Digital Banking experience and mobile app will have the same great features to lock/unlock your cards and set alerts and controls.

How does mobile deposit work?
Click the Deposit icon at the bottom of the DuPage Credit Union mobile app. Agree to the terms and you will then be prompted to take a photo of the front and back of your endorsed check with your mobile device. To properly endorse the check, the back of each check must include:

• Your signature
• Account number
• The words “For Mobile Deposit Only”

Be sure to capture a clear picture with all 4 corners of the check in your mobile device’s camera screen. Then submit your deposit. After your deposit is submitted, you will receive a confirmation message on your mobile device along with an email confirmation.

What does “Update Card with Merchants” (Card Updater) tool do?
If you are issued a new DuPage Credit Union debit or credit card, this tool allows you to quickly and easily update multiple merchants with your new card information without having to log in to their individual websites or apps. Just click on Tools > Update Card with Merchants in your browser or More > Tools > Update Card with Merchants in the mobile app.

Can I change the order of my internal accounts and linked accounts on the Dashboard?
Yes, you can change order the accounts within a group (an account type class) to display in whatever order you desire. Click your profile image on the top right > Settings > Accounts > “Reorder Accounts.”

How can I link an external account on the Dashboard in Digital Banking?
Linking external accounts you have at other financial institutions allows you to get a holistic view of your finances and see balances at a glance. To get started, click the “Get Started” button under “Link External Accounts” on the Dashboard and follow the prompts to link your account. Linked account balances are updated every 24 hours. Please note: Link an external account in this way does not allow you to transfer to/from that account. To enable an external transfer account, select Transfer & Pay > Add Account in your browser or Transfers > Add Account in the mobile app.

How can I categorize transactions or change an existing transaction category?
From the Accounts > Activity screen, click on the account and find the transaction that you’d to categorize. Click the category button below the transaction description. If the transaction isn’t categorized, click the “Add a category” button. This category will be applied for future purchases like this. To edit subcategories, click the “Manage” setting in the category pop-up (browser only).

How can I change the name of an account in Digital Banking?
Log in to Digital Banking on a browser (this cannot be done in the mobile app). Then, select the account from your Dashboard. Once on the Accounts page, click on the pencil icon next to the name of the account to give your account a nickname.

I need to pay my DuPage Credit Union loan. Should I use the Loan Payment Service or Digital Banking?
While you can quickly and securely pay your loan using either platform, we recommend registering for Digital Banking. With Digital Banking, you can pay your loan using a DuPage Credit Union checking or savings account or an external transfer source. You can also set up custom loan payment alerts. Plus, with the mobile app, it’s easy to manage your loan on-the-go.

Are there any blackout dates when I should not schedule a transfer?
On March 29, 30, and 31, please do not schedule new future-dated transfers or make modifications to existing transfers. If you have a current transfer scheduled for these dates it will be processed as normal.

If you have a current transfer scheduled for April 1-2 it will be processed on April 3 in the new Digital Banking platform.

Will all my external accounts/external transfer sources migrate to the new Digital Banking platform?
Yes, your external accounts/transfer sources can be accessed via the Transfers tab in the new Digital Banking platform.

Will previously scheduled transfers carry over to the new Digital Banking platform?
Yes, any transfers set up before March 29 will transfer over to the new platform.

How can I add an external account to make transfers to/from Digital Banking?
Select Transfer & Pay > Add Account in your browser or Transfers > Add Account in the mobile app. Here you have the option to add an external account instantly by verifying your credentials, or if you don’t see your financial institution listed, and an account manually with your account and routing number. The system will send two trial/micro deposits to your external account. This process may take up to three business days to complete. Before the account can be added to your profile, you must confirm the value of the first and second trial deposits.

I’m trying to “Add an account instantly” for external transfers but it’s not working.
One of the most common reasons for being unable to add an account instantly is that there is not currently an automatic link to that financial institution—for example, a Bank of America personal checking or savings account. In these instances, please click “Add an account manually” in which case you will need to enter your financial institution’s account number and routing number and verify the trial/micro deposits.

Where do I go to verify trial or micro deposits?
You should have an alert when you log in to your account asking you to verify. If that doesn’t appear, click your profile image on the top right > Settings > Accounts in your browser or More > Settings > Accounts in the mobile app. The external account will be at the bottom of the screen.

How do I transfer money to another DuPage Credit Union member?
If you’re in your browser, Select Transfer & Pay > Transfer > Add Account > Send money to another DuPage Credit Union Member. In the mobile app, select Transfers Add Account > Send money to another DuPage Credit Union Member. You will need to know the recipients last name, account type, account number, and share or loan ID. If you would like to save the account to transfer in the future, you can check the box.

Will there be any downtime with the Loan Payment Service?
The Loan Payment Service will be down March 30 – April 3 while we perform the systems migration. March 29 is the last day that payments can be made through the current platform. Future-dated payments scheduled for after March 29 will not process. If your loan payment is due during this time frame, we ask that you schedule your payment for March 28 or earlier. We understand that it may not be possible for you to make your payment earlier. Rest assured we will work with you during the grace period.

How can I access the new Loan Payment Service?
Visit the Loan Payment Center on April 4 to view your options.