Existing Online Banking user: How do I sign in to the new Digital Banking platform? 

1. Visit dupagecu.com and click the “Login” button on the top right. Or, if you prefer a mobile experience, download the DuPage Credit Union mobile app from the App Store or Google Play.
2. Enter in your current Online Banking username and password and click the “Log in” button.
3. Click “Create new password”
4. Verify your identity by entering in your current Online Banking username, account number, (click here if you need help finding your account number), the primary account holder’s Social Security number, and zip code.
5. Choose a password reset method and a one-time code will be sent to your preferred device.
6. Once you enter your one-time code, create your password. Please take note of the password requirements:
   • Minimum length is 8 characters
   • Must include a number, uppercase letter and lowercase letter
   • Must include one of the following special characters: $^*()=+.%[email protected]#&_-
7. Confirm your contact information, accept the terms and conditions, and you’re all set to begin using Digital Banking!

Click here for screenshots of the experience.

I’m a new Digital Banking user. How do I register?
If you did not previously have Online Banking, you can register by:

1. Visit dupagecu.com and click the “Login” button on the top right. Or, if you prefer a mobile experience, download the DuPage Credit Union mobile app from the App Store or Google Play.
2. Click “Register a New Account”
3. Agree to the terms and verify your identity by entering in your account number, (click here if you need help finding your account number), your SSN, and zip code.
4. Create a username and select where you’d like your temporary password sent.
5. Verify your temporary password and set your new password. Please take note of the password requirements:
   • Minimum length is 8 characters
   • Must include a number, uppercase letter and lowercase letter
   • Must include one of the following special characters: $^*()=+.%[email protected]#&_-
6. Confirm your contact information and you’re all set! Click the “Complete Profile” button to upload a photo and review your personal information.

Click here for screenshots of the experience.

What browsers and devices are supported?
Members can access their accounts via desktop, tablet, or mobile devices. For an optimal experience, make sure their devices are using the most updated versions of software.

• Browser Support – Make sure their browser is within the latest 2 versions (Safari, Chrome, Edge, Firefox). Please note, Internet Explorer 11 does not support digital banking and standards that are implemented in newer browsers.  Note: Browser versions can be found in the browser’s main navigation, typically under the burger menu () or the 3 dot menu item ( or ) under Help or About… (eg: About Google Chrome)
• Device Support
  • Windows: Versions still supported by Microsoft & support a browser listed above
  • OS X: Versions still supported by Apple & support a browser listed above
  • Android: Version 9.0+
  • iOS: Last 2 major releases

How do I download the mobile app? 

• Apple Users: If you currently have the DuPage Credit Union mobile app and have automatic updates turned on, you will see the new version when you load the app. If you don’t currently have the mobile app, you can download it from the App Store beginning April 4.
• Android Users: Android users will need to delete the old app and download a new version from the Google Play Store—the link will be available by April 4.

Where can I find my account number to register for the Digital Banking platform?
There are multiple ways to access your DuPage Credit Union account number. You can find your account number:

• Loan Agreement or Membership Application. Your account number can be found in the upper left hand corner of your Loan Agreement or Membership Application.
• Vehicle Welcome Packet. If you financed your vehicle at the dealership, your account number is at the top of your vehicle welcome packet.
• With Your Checks. If you have them, you can find your account number at the bottom of your checks.
• Through the Online Banking platform. After logging into Online Banking, select the account you want to make a payment to. On the Account Details page, click Account Information. The full account number is at the end of “Account Name” and includes everything before the “-“. Everything after the “-” is the “suffix.” This option is only available until the evening of March 31.

Still can’t find your account number? Please contact us.

I’m an existing Online Banking user signing into Digital Banking for the first time and I forgot my Digital Banking password.
Not to worry, as part of the verification process you will be asked to create a new password.

What’s changing to the primary and joint account structure?
If you are the primary and/or joint account holder on multiple accounts, with the new Digital Banking platform, all your accounts will be aggregated into one view. This means you’ll only have to remember one username and password to view all your accounts! 

Please note that because of this change to the account structure, anyone you previously shared a login with (such as a joint account holder) will now be able to see all the accounts and products associated with your Social Security Number if you continue to share a login. 

Can the joint account holder have a separate login?
Yes. If you’re a joint account holder, click “Register a New Account” from the main Digital Banking login page. After registering, the joint account holder will have their own login to view all their own accounts (i.e., checking, savings, and loans), as well as any accounts that they are joint on.

When will the primary account holder be able to authenticate into the new Digital Banking platform?
By April 4. Be on the lookout for more information when the new platform is ready.

Can the joint account holder see the primary account holder’s statements?
If a joint account holder creates a login using their own credentials, they won’t be able to see the primary account holder’s statements.

Will my external transfers from other financial institutions carry over to the new platform?  
Yes. Any external transfers from other financial institutions that are currently established on your account should carry over to the new platform and be seen under Transfer & Pay.  

Will I be able to see all my statements from one login?
No, you will only be able to see statements for the main account associated with your username (the account number you use to authenticate). If you need to access statements for other accounts you are primary on, you will need to set up a separate login for that account. 

Where can I find my loan payment amount and loan payoff amount?
From the Accounts > Activity screen, click your loan. Next, click the Account Details tab and navigate to "Calculate Loan Payoff Amount."

How far back can I search for transactions on an account in Digital Banking?
Up to 90 days of transactions (or year-to-date) will be available.

Will I be able to download transactions to Quicken or Excel in Digital Banking?
Yes, you will be able to download beginning April 4. From the Accounts > Activity screen, click your account and then click the download icon. Select the download format OFX (Quicken WebConnect) for Quicken or the comma-separated value (CSV) file and import it into Microsoft Excel, enter a start and end date, select account(s), and click the download button to process.

How can I see my full account number in Digital Banking? 
From the Dashboard, click your account. Next, click the eyeball icon underneath the account nickname to hide/unhide the account number masking. If you’re using the mobile app, tap your account from the Accounts screen. Next, tap the “Show details” button on the top right and tap the eyeball icon.

How do I hide an account in Digital Banking?
From the Tools > Account Settings > Accounts tab, select the account you want to hind, then click the pencil icon next to the name of the account and then “Hide This Account.”      

If I hide my account in Digital Banking, will I still be able to transfer funds to/from that account?
Yes, hiding an account from the Dashboard will not affect your ability to transfer to and from the account.

How can I link an external account on the Dashboard in Digital Banking?
Linking external accounts you have at other financial institutions allows you to get a holistic view of your finances both on the Dashboard and on the Financial Insights screen. Click the “Get Started” button under “Link External Accounts” on the Dashboard and follow the prompts to link your account. Linked account balances are updated every 24 hours. Some accounts may not automatically refresh if you refreshed your credentials with another financial institution. In this instance, you will need to manually refresh your credentials by going to Tools > Account Settings > Accounts> Click on the External Account icon > Edit/update your credentials > click Update to complete the process.

Please note: Linking an external account in this way does not allow you to transfer to/from that account. To create an external transfer account, select Transfer & Pay > Add External Account in your browser or Transfers > Add Account in the mobile app.

Can I change the order of my internal accounts and linked accounts on the Dashboard?
Yes, you can change the order your accounts appear to display in whatever order you desire. Click your profile image on the top right > Settings > Accounts > Reorder Accounts > click and drag account to the desired order within each category.

How do I set up account alerts?
Select Tools > Account Alerts in your browser or More > Tools > Account alerts in the mobile app.

I previously had alerts set up in the current Online Banking platform. Will they transfer over to the new Digital Banking platform and mobile app?
Once logged in, select Accounts > Credit Card & Member Statements > User Options, click the Discontinued/Resume eStatements/eNotices link, select the account(s). Or from the mobile app select More > Accounts > Statements and Notices > Statements > View Statements, from the menu drop-down select User Options, click the Discontinued/Resume eStatements/eNotices link, select the account(s).

Will I have access to my eStatement history after the in the new Digital Banking?
Yes, all history will transfer over to the new platform.

Will I have access to my check image history in the new Digital Banking platform?
No, check image history will not transfer to Digital Banking. If you’d like check images for your records, please download them in Online Banking by March 31.

What is Snapshot?
Snapshot allows mobile app users to preview their balance without logging in. To enable Snapshot in the mobile app, navigate to More > Settings > Snapshot.

I saw a screen for “Digital ID” in the mobile app? What is Digital ID?
Should you contact the Credit Union with an account-specific question, Digital ID provides an additional layer of security and allows a Credit Union team member to easily verify your information.

How can I change the name of an account in Digital Banking?
Log in to Digital Banking on a browser (this cannot be done in the mobile app). Then, select the Tools tab > Account Settings > Accounts, click on the pencil icon next to the name of the account and nickname your account.

How can I pay my DuPage Credit Union loan?
If you wish to pay your loan, you have many options. Visit the Pay My Loan page.

Will Popmoney® be available in Digital Banking?
Popmoney® was discontinued in Online Banking on February 28, 2023 and will not be available in the new platform. The Credit Union will continue to evaluate options for a new person-to-person service.

Will Bill Pay be unavailable during the migration to new Digital Banking Platform?
Bill Pay will be unavailable from March 29 -  April 4. During this time period, you cannot add new payments or make modifications to existing scheduled payments. If you have a current payment scheduled for March 29 - 31, it will process as usual. Any payments scheduled for April 1-2 will be processed on April 3 in the new Digital Banking platform. 

Will Bill Pay payees and previously scheduled payments carry over to the new Digital Banking platform?
Yes, all current payees/payee information should carry over. Any payments set up before March 29 will transfer over to the new platform.

What are ebills vs Bill Pay?
An eBill (electronic bill) is an electronic version of a paper bill that you can view and pay via the Bill Pay widget. The eBills are only compatible with companies that have been designated as an eBill provider.

What is going to happen to my points and cash back once the credit union is on the new system?
All your points and cash back will transfer over to the new platform.

Will I still be able to access my past credit card statements?
Yes, you will still have access to the same statements in the Digital Banking platform.

I had a payment set up through the credit card portal to pay my credit card bill after the systems migration. Will that payment still go through?
Yes, all payments scheduled through the online credit card portal should transfer over to the new Digital Banking platform.

What happened to the Card Controls app?
Support for the Card Controls app is ending March 30, but not to worry! The new DuPage Credit Union Digital Banking experience and mobile app will have the same great features to lock/unlock your cards and set alerts and controls.

I previously had alerts and controls set up in the Card Controls app. Will they transfer over to the new Digital Banking platform and mobile app? 
Unfortunately, they will not, you will need to reestablish your alerts and controls previously set through the Card Controls app.  

How does remote deposit capture work?
Click the Deposit icon at the bottom of the DuPage Credit Union mobile app. Agree to the terms and you will then be prompted to take a photo of the front and back of your endorsed check with your mobile device. To properly endorse the check, the back of each check must include:

• Your signature
• Account number
• The words “For Mobile Deposit Only”

Be sure to capture a clear picture with all 4 corners of the check in your mobile device’s camera screen. Then submit your deposit. After your deposit is submitted, you will receive a confirmation message on your mobile device along with an email confirmation. You must have a DuPage Credit Union checking account to use remote deposit capture.

What does “Update Card with Merchants” (Card Updater) tool do?
If you are issued a new or have an existing DuPage Credit Union debit or credit card, this tool allows you to quickly and easily update multiple merchants with your new card information without having to log in to individual websites or apps. Just click on Tools > Update Card with Merchants.

How do I block my credit or debit card and what happens afterward?  
To block your DuPage Credit Union debit or credit card in Digital Banking, navigate to Accounts > Manage Cards and select Block this card. Blocking your card will prevent new transactions, while still allowing recurring transactions, pre-authorized payments, and refunds to post to your account. Once you unblock your card you may resume transactions and payments.  

Should I block my card if I see an unauthorized transaction?  
We recommend you block your card if you see an unauthorized transaction or if you are unable to find your card. Please dispute any applicable transaction(s) in Digital Banking and contact us.  

Will a blocked card work in my mobile wallet?  
No, the card will show up in the mobile wallet, but authorizations will be declined. 

Can I change the order of my internal accounts and linked accounts on the Dashboard?
Yes, you can change the account order within a group (an account type class) to display in whatever order you desire. Click your profile image on the top right > Settings > Accounts > “Reorder Accounts”, drag and drop in the desired order within the account groups.

How can I link an external account on the Dashboard in Digital Banking?
Linking external accounts you have at other financial institutions allows you to get a holistic view of your finances both on the Dashboard and on the Financial Insights screen. Click the “Get Started” button under “Link External Accounts” on the Dashboard and follow the prompts to link your account. Linked account balances are updated every 24 hours. Some accounts may not automatically refresh if you refreshed your credentials with another financial institution. . In this instance, you will need to manually refresh your credentials by going to Tools > Account Settings > Accounts> Click on the External Account icon > Edit/update your credentials > click Update to complete the process.

How can I categorize transactions or change an existing transaction category?
From the Accounts > Activity screen, click on the account and find the transaction that you’d to categorize. Click the category button below the transaction description. If the transaction isn’t categorized, click the “Add a category” button. This category will be applied for future purchases. To edit subcategories, click the “Manage” setting in the category pop-up (browser only). To edit subcategories, click the “Manage” setting in the category pop-up (browser only).

How can I change the name of an account in Digital Banking?
Log in to Digital Banking on a browser (this cannot be done in the mobile app). Then, select the Tools tab > Account Settings > Accounts, click on the pencil icon next to the name of the account, and nickname your account.

I need to pay my DuPage Credit Union loan. Should I use the Loan Payment Service or Digital Banking?
While you can quickly and securely pay your loan using either platform, we recommend registering for Digital Banking. With Digital Banking, you can pay your loan using a DuPage Credit Union checking or savings account or an external transfer source. You can also set up custom loan payment alerts. Plus, with the mobile app, it’s easy to manage your loan on-the-go.

Are there any blackout dates when I should not schedule a transfer?
On March 29, 30, and 31, please do not schedule new future-dated transfers or make modifications to existing transfers. If you have a current transfer scheduled for these dates it will be processed as normal.

If you have a current transfer scheduled for April 1-2 it will be processed on April 3 in the new Digital Banking platform.

Will all my external accounts/external transfer sources migrate to the new Digital Banking platform?
Yes, your external accounts/transfer sources can be accessed via the Transfers tab in the new Digital Banking platform.

Will previously scheduled transfers carry over to the new Digital Banking platform?
Yes, any transfers set up before March 29 should transfer over to the new platform.

How can I add an external account to make transfers to/from Digital Banking?
Select Transfer & Pay > Add Account in your browser or Transfers > Add Account in the mobile app. Here you have the option to add an external account instantly by verifying your credentials, or if you don’t see your financial institution listed, and an account manually with your account and routing number. The system will send two trial/micro deposits to your external account. This process may take up to three business days to complete. Before the account can be added to your profile, you must confirm the value of the first and second trial deposits.

I’m trying to “Add an account instantly” for external transfers but it’s not working.
One of the most common reasons for being unable to add an account instantly is that there is not currently an automatic link to that financial institution—for example, a Bank of America personal checking or savings account. In these instances, please click “Add an account manually” in which case you will need to enter your financial institution’s account number and routing number and verify the trial/micro deposits.

Where do I go to verify trial or micro deposits?
You should have an alert when you log in to your account asking you to verify. If that doesn’t appear, click your profile image on the top right > Settings > Accounts in your browser or More > Settings > Accounts in the mobile app. The external account will be at the bottom of the screen.

How do I transfer money to another DuPage Credit Union member?
If you’re in your browser, Select Transfer & Pay > Transfer > Add Account > Send money to another DuPage Credit Union Member. In the mobile app, select Transfers Add Account > Send money to another DuPage Credit Union Member. You will need to know the recipients last name, account type, account number, and share or loan ID. If you would like to save the account to transfer in the future, you can check the box.

Will there be any downtime with the Loan Payment Service?
The Loan Payment Service will be down March 30 – April 3 while we perform the systems migration. March 29 is the last day that payments can be made through the current platform. Future-dated payments scheduled for after March 29 will not process. If your loan payment is due during this time frame, we ask that you schedule your payment for March 28 or earlier. We understand that it may not be possible for you to make your payment earlier. Rest assured we will work with you during the grace period.

How can I access the new Loan Payment Service?
Visit the Pay My Loan page on April 4 to view your options.